Romancasino - 플레이어의 출금이 지연되었습니다.

made a withdrawal on January 28th at 12:00 PM. Eight agents assured me, after 24 hours, that I would receive my payment within 48 hours. After 48 hours, they assured me I would receive it within 72 hours. The terms and conditions state within 72 hours. Of course, nothing. Still no confirmation. I went to the chat, and the woman there told me she was suspending my account to expedite the payment. Later, they sent me some tests from Responsible Gaming. I completed them, although I don't know why they sent them. Another 26 hours have passed, and nothing has happened. No response to emails.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rajty121,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They paid me some ridiculous amounts of money once. I think they only pay small, independent payments, but not larger ones. It looks like a Ponzi scheme to me. A typical pyramid scheme.

I have everything verified. They themselves wrote that everything is fine and I don't need to take any action.

For 80 hours, they've been lying on time, saying the payment will be made immediately. On Saturday, today, on time, the woman said the finance department is thoroughly investigating my case and I'll receive my release in a moment. And so, my priority fortress has been broken for 80 hours.

Their regular system is persistent, with a maximum processing time of 72 hours for payment approval. In a few hours, we'll have double that.

Dear Rajty121,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.