Royal Ace Casino - 플레이어의 계정이 폐쇄되었습니다.

I tried to submit my information to verify my identity. During this admission process, my identity verification wouldn't go through.I kept attempting until the point they had me submit my information to their direct support email.And after I submitted my I d documents and the verification deposit required of light coinI was told that my account was closed without any further information being provided.I asked specifically what had occurred, and nobody would give me any information.They just told me my account was closed.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Ace Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which documents have you provided to the casino during the verification process, other than your ID?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear dyltayaz34,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru