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Urgent Complaint – False Accusations & Confiscation of €9,810 by Scibet Casino

Dear Casino Guru Team,

I am submitting a formal complaint against Scibet Casino, which has unjustifiably confiscated my winnings of €9,810 and falsely accused me of violating their terms.

Case Details:

• I played on Scibet Casino and accumulated a balance of €9,810.
• When I attempted to withdraw my winnings, the casino denied my withdrawal and confiscated my funds - prior I withdrew €2,000.
• They claimed I violated their terms due to:

1. Using a VPN (which is completely false – I never used a VPN - I have proof of using the only provider available for my location).
2. Bonus abuse (which is also false – I never used a Bonus on Scibet Casino - I have video proof of all my bets).
3. Submitting forged documents (which is an outrageous and baseless accusation - I will provide all documents submitted).

Why This Is Unjustified:

• The casino has not provided any evidence for their claims.
• I have never used a VPN while accessing their site.
• I have never engaged in any bonus and will provide full video recordings of my bets as proof.
• I submitted genuine, valid, and legally recognized identification documents for verification. Their claim that I used "forged documents" is completely false and highly defamatory.

Requested Resolution:

• I demand that the casino provides concrete evidence to support their accusations.
• I expect my full €9,810 withdrawal to be processed immediately.
• If the casino does not respond fairly, I will escalate this case to Malta Gaming Authority (MGA) and relevant legal authorities.

I have attached Evidence (Videos of all my placed bets, account statements, KYC documents used on Scibet Casino)

I kindly ask for your support in resolving this case and ensuring fair treatment.

Thank you for your time and assistance.

Best regards,

Frederik

Dear axed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Which documents did you provide in order to verify your account?
• Do I understand correctly that you didn't accumulate your winnings with a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

Thank you for your response and for looking into my case. I appreciate your help. Below are my answers to your questions:

Which games did you focus on?

• I played almost exclusively Live Blackjack on the Eeze provider, with a small amount of Live Roulette also on Eeze.
• Eeze was the only live casino provider available to me from my location, and my account statement clearly shows that I never played on any other live casino provider.

Which documents did you provide for verification?

• I submitted a valid government-issued ID (passport).
• I also provided proof of address (bank statements).
• I provided my Mastercard I used for deposit
• I provided a Selfie of myself

Did you accumulate your winnings with a bonus?

• No, I never used any bonus at any point.
• My account history clearly shows that I have never accepted or played with any bonus funds.
• I have also shared video proof / screenshot showing my "Bonus Money" history as €0.00.

I hope this information helps clarify the situation, and I look forward to hearing your next steps in resolving this issue. Let me know if you need any further details.

I uploaded a PDF to my complaint containing a Google Drive link with all the videos of me placing bets on Scibet Casino, as well as my account statements and the KYC documents I provided. There should be video evidence covering 90% of my bets, clearly showing that I only used the allowed provider for my location, Eeze, and that I never used a bonus or exploited anything in any way.

Best regards,

Axed

Hello Kristina,

I wanted to provide an important update regarding my case.

I have uploaded all my videos of my sessions on Scibet.io to the Google Drive folder: "ALL_Videos_Of_My_Activity." These videos cover every single bet I placed, along with account statements, from February 20 to March 10.

Additionally, I have sent Scibet.io / L.C.S Limited a formal GDPR request demanding all data they hold on my account. This means they are legally required to provide their evidence for their claims against me.

Please note that my videos contain my entire gameplay history, making them undeniable proof that:

• I never used a bonus.
• I only used the allowed provider (Eeze) no VPN use.
• I won my bets fairly and did not engage in any prohibited activity.

These videos completely contradict Scibet.io’s accusations, and I strongly recommend using them as key evidence in my complaint. Given the overwhelming proof in my favor, I believe their claims should be dismissed entirely.

Let me know if you need any additional information. I appreciate your continued support in resolving this matter.

Best regards,

Axed

Thank you very much, axed, for your cooperation. I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Axed,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Scibet Casino to join the conversation and participate in the resolution of this complaint.

Dear Scibet Casino,

The player faces multiple accusations regarding VPN use, bonus abuse, and fraud. Can you please provide further information and evidence to support these claims?

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Now with an additional 7 days granted, I must say—it’s disappointing, though not surprising, given L.C.S Limited’s history.

What’s truly disheartening is that this case could be resolved easily outside of court. I’ve provided extensive and compelling evidence, including full video recordings of all my gameplay, account activity, and transactions. These videos clearly disprove every accusation they’ve thrown at me—no bonus abuse, no VPN usage, no fake documents.

Looking into L.C.S Limited’s record on CasinoGuru, I see over 100+ unresolved complaints about confiscated balances across their various brands and on other platforms. That’s an alarming pattern, and it’s outrageous that the Malta Gaming Authority (MGA) still licenses this operator. MGA is supposed to enforce regulation, yet their inaction here makes them look more like Curaçao than a trusted EU body.

I’ve already submitted a formal GDPR request to the operator. Once I receive the data, I will compare it to my video evidence—and if any data is fabricated or manipulated, I’ll escalate it to the Office of the Information and Data Protection Commissioner (IDPC) in Malta, who has legal power to act on violations of the GDPR. This will be done before launching a formal legal case.

Additionally, I’ve filed a case through ECC Denmark (European Consumer Centre), who will be in contact with ECC Malta, who will then approach the operator directly. It’s a slow process, but at least it’s handled by official EU-backed consumer authorities.

I’m also preparing to go through MADRE, the casino’s ADR, but with the weak reputation of that process, I’m not holding my breath.

If none of this leads to justice, I will be taking legal action—and given the strength of my evidence, I’ll pursue not just repayment, but damages for what they’ve done.

It’s time the gambling community raises a serious red flag about L.C.S Limited. They’ve stolen from too many players, and the fact that MGA continues to let them operate is unacceptable. Enough is enough.

Hello Axed,

I have now received a response from the casino, and they are investigating the situation. I will therefore extend the timer accordingly and hopefully we will be able to resolve the situation. I thank you for your continued patience at this time.

Kind regards,

Adam

Update: I have now received the so-called GDPR data from the casino, but it only includes my KYC documents and a basic Excel file with deposit/bet/withdraw history. This is not what I requested under GDPR Article 15, and it completely ignores the full scope of data I legally demanded — including:

IP logs

Login/session history

Internal notes or risk/fraud assessments

Documentation justifying the confiscation

Any profiling or automated decision-making, if applicable

To make matters worse, I followed up and clearly reminded them of their obligations under GDPR — and they replied with the following:

"Unfortunately, we cannot offer any further information beyond what has already been shared."

This is a blatant refusal to comply with EU data protection law, and I have now informed ECC Denmark of this. If the casino continues to ignore my legal rights, I will escalate this to the IDPC (Information and Data Protection Commissioner) in Malta.

If you want the GDPR email correspondence and the exact GDPR data they provided me with, let me know the email address to send it to.

Hello Axed,

Thank you for the additional update. Please feel free to send anything you think may be relevant to my email [email protected]

Kind regards,

Adam

Hi Adam,

I wanted to provide a final update regarding my complaint.

Scibet has now reversed their decision and re-credited my account with the full amount of €9,810. In their response, they stated that although my personal IP was initially flagged as potentially VPN-related, further investigation showed that the associated risk score was too low to justify a permanent confiscation.

In doing so, they effectively acknowledged that the confiscation was not warranted based on the available evidence.

Thank you again for your support and for helping to facilitate communication with the casino. I genuinely believe your involvement made a meaningful difference in reaching this resolution.

Best regards,

Frederik D******

Dear axed,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Adam