SG Casino - 플레이어는 자신의 출금이 지연되었다고 생각합니다.

On October 10, 2025, the €800 withdrawal was confirmed. I also initiated another €800 withdrawal on October 11. Withdrawals have worked in the past. LYC was not necessary; the money should have been there long ago. The withdrawals were confirmed by email from the finance department. Several emails, including screenshots (correspondence from the bank stating that nothing had been received, bank statements), were sent multiple times.

Am 10.10.25 wurde die Auszahlung in Höhe 800€ bestätigt. Zusätzlich veranlasste ich eine weitere Auszahlung am 11.10. in Höhe 800€. In Vergangenheit haben Auszahlungen funktioniert. LYC nicht notwendig, das Geld hätte schon längst da sein müssen. Die Auszahlungen wurden von der Finanzabteilung per email bestätigt. Mehrere mails, auch mit Screenshots (Schriftverkehr der bank, dass nix eingegangen ist, Kontoauszüge ) sind mehrfach übermittelt worden.

Dear Fairplay,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fairplay,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila