SilverSands Casino - 플레이어가 이메일 확인에 어려움을 겪고 있습니다.

I want to verify my email address but it doesn't want to work and they nit helping in anyway

Dear johnsonganine6,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SilverSands Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible? Can you log in?
• Could you please share a screenshot of what the process of verifying the email address looks like from your perspective? Highlight any errors or irregularities you encountered.
• Could you please share with me your communication with casino support? Send emails or chat transcripts to my email at [email protected] or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear johnsonganine6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru