SpinBetter Casino - 플레이어의 상금은 몰수됩니다.

Hi, I recently played the Bitch Catch 1000 Nudge Bonus game where I won a lot of money, the total winnings from the free spins were 627.12000000. After the free spins ended, I was kicked out of the game and my winnings were not credited, please help.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you see the free spin winnings recorded in your gaming history? If so, kindly send me screenshots from your gaming history so I can check them directly.
• Have you encountered any errors after finishing your free spins? For example, were there any technical issues that might have prevented the winnings from being credited?
• Have you tried reloading the game to check whether the free spins are still available for you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Blazej,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru