SpinBetter Casino - 플레이어의 입금이 지연되었습니다.

Yesterday I deposited €20 twice via instant bank transfer. Almost 24 hours later, I still have no credit in my player account and no refund.

The support team has not responded to my email since this morning.

I feel cheated.

Ich habe gestern via Sofortüberweisung 2x 20€ eingezahlt. Knapp 24h später habe ich noch kein Guthaben auf meinem Spielerkonto und keine Rücküberweisung.

Der Support antwortet seit heute morgen nicht mehr auf meine Email.

Ich fühle mich betrogen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Salatbar23498,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru