TigerGaming Casino - 플레이어의 계정이 아무런 설명 없이 폐쇄되었습니다.

I have had an account with Tiger Gaming for over 2 years.

Over the past few weeks I have built my bankroll to over $24,000 USD and have active long term Sports Wagers with them. I should note that even with this money in my account still makes me a big loser with them. So they are way ahead with me.

On Nov. 27 I had been playing blackjack on the site using my iPad when I was suddenly kicked out during the game at about 4:00 AM MST.

I chatted with someone at Tiger through the app and was told the Poker Client, which houses the Casino application, was experiencing difficulties.

However, several hours later when I tried to login through the Desktop I could not login and a message telling me my account was disabled appeared.

Again I chatted with someone at Tiger and was told my account was under review. No further explanation was given.

And here we are over 5 days later.

I keep being told the account is under review with no timeline for completion.

They have a lot of my money and I have no idea if I will ever get it. It seems they can do whatever the hell they like.

I have attached screenshots of my communication with them and while I don't have a screenshot of the money in my account at the exact moment I was kicked out I do have one from Nov. 23 which shows the amount I had in my account on that date.

I also have a transacript of a conversation with one of their support people again telling me the account is under review without any timeline.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Were you playing only blackjack on Nov. 27, or did you use any other casino or sportsbook features shortly before the issue occurred?
• Did you notice any unusual messages, errors, or disconnections before being kicked out of the game?
• Did you request any withdrawals shortly before your account was disabled?
• Do you currently have any active long-term sports bets?
• Besides "your account is under review," have they provided any additional details, such as security concerns, risk checks, or verification issues?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear TheDBH,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika