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I cannot withdraw money from my account

Dear faidonserg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good evening Dominika,

• I have not made successful withdrawals in the past.
• I have not passed verification.
• I collected the winnings without an active bonus
• I am forwarding my conversation to your address.

Thanks,

Phaedo

Καλησπέρα Dominika,

• Δεν εχω κανει επιτυχείς αναλήψεις στο παρελθόν
• Δεν εχω περάσει την επαλήθευση
• Συγκέντρωσα τα κέρδη χωρίς ενεργό μπόνους
• Σας προωθώ την συνομιλία μου στην διεύθυνση σας

Ευχαριστώ,

Φαίδων

Dear faidonserg, have you checked if you have fulfilled all the wagering requirements needed to make a withdrawal?

Did you play casino games, or did you place sports bets to accumulate your winnings?

Have you contacted the casino to check if you need to complete the KYC verification process in order to withdraw your funds?

Dear faidonserg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.