Vinyl Casino - 플레이어의 출금이 지연되고 취소됩니다.

Hello, I would like to withdraw money, but the withdrawals either remain unprocessed for days or are simply canceled without any explanation. The money was won without any bonus claims. I'm just going around in circles and am at a loss.

Best regards

[name hidden by Casino Guru]

Hallo, ich würde gerne Geld auszahlen lassen aber entweder werden die Auszahlungen tagelang nicht bearbeitet oder ohne jegliche Begründung einfach direkt wieder storniert. Das Geld wurde ohne Bonus Ansprüche gewonnen. Ich dreh mich nur im Kreis und bin ratlos.

Mit freundlichen Grüßen

[name hidden by Casino Guru]

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you have made any successful withdrawals from this casino before?

Are there any pending withdrawal requests currently in your account? If so, please specify when exactly you submitted your withdrawal requests.

Have you passed the full KYC verification?

Did you accumulate your winnings with or without an active bonus?

When was the last time the casino cancelled your withdrawal request? Have you contacted support to ask about the reason why the payment was canceled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Thank you for your patience, and stay safe.

Dear mertelandrea8383,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.