Wild.io Casino - 플레이어의 보증금이 손실되었습니다.

Funds Lost Due to Network Mismatch – No Clear Warning Shown by Wild.io

I am submitting this complaint against Wild.io Casino regarding a deposit that was lost due to misleading or insufficient instructions on their deposit interface.

A few days ago, I sent a crypto deposit (USDC via BSC Network ) to my account using the wrong network. However, there was no clear warning or network specification shown at the time of deposit.

( They only accept ERC 20 ) The platform failed to display any confirmation screen or prompt to help users verify that the correct network was selected.

Due to this lack of guidance, I unintentionally used a different network – and my funds never arrived in my account.

After contacting support, I was told that the funds could not be recovered. However, I have found multiple reports from other users who had the same issue and were later able to retrieve their funds with help from the technical team. Also my LiveChat Support told me the same ( Screenshot ) This shows that such recovery is indeed possible and that my case is not an isolated incident.

Despite my willingness to cooperate and even pay a fee for the recovery, the platform refuses to assist. I consider this unacceptable customer service, especially considering the UI/UX shortcomings that contributed directly to the mistake.

I request the following:

That Wild.io recovers and credits the funds to my account or sent directly back to me.

If no solution is provided, I will escalate the matter further through legal means and share my experience across multiple review platforms to warn other users.

Transaction details and screenshots can be seen.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Based on the screenshot you shared, do I understand correctly that the casino is currently working on your case?

Also, could you please send me the full conversation history with the casino, including emails and chat transcripts, so I can better understand how the situation has been handled so far? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I‘ve send you via email Dominika. Thank you

Did you receive my mail Dominika ?

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

So do I need to contact and send him everything again ?

Dear humble1155,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Wild.io Casino representative to join this conversation and participate in resolving this complaint.

Dear Wild.io Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear audience,

We would like to offer further clarification regarding the user’s case.

We fully understand how frustrating this type of situation can be. After carefully reviewing the details, we can confirm that the USDC transaction in question was sent using an unsupported blockchain network.

As outlined in our Terms and Conditions (Section 4.5), USDC deposits and withdrawals must be made via the ERC-20 network. Transactions made through other blockchain technologies are not supported and may result in the funds being lost and irretrievable. These terms are agreed to during registration and remain accessible at all times on our website.

Quoted term:

"4.5 USDC (USD Coin) deposits and cashouts can be made through ERC-20 blockchain technology. Other technologies are currently not supported. Sending funds through any other deposit address is not supported and will result in your transaction being lost and irretrievable."

While we do attempt fund recoveries in certain situations, these are entirely handled by our payment provider and are not guaranteed. Unfortunately, in this case, recovery is not possible.

We strongly encourage all users to double-check the selected network and currency before making a deposit. If you’re ever unsure, our support team is always here to help.

Best regards,

The Wild.io Team

Dear Wild.io Casino,

Thank you for your response and the information you have provided.

We will accept it for this time, but we strongly recommend that you have such restrictions written in the deposit interface, as this is not user-friendly at all. If such situations occur again, we will be stricter and reevaluate our position on such cases. Thank you very much for your understanding.

Dear humble1155,

I am really sorry, but we will have to be on the casino's side this time. The casino mentions in its terms and conditions that only ERC-20 deposits on USDC will be accepted. As the deposit was made from the BSC blockchain, the USDC sent to the ERC-20 is permanently lost and cannot be recovered. We cannot force the casino to refund the deposit, however, we advised the casino to update the deposit interface to be more user-friendly.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.