BetOnRed Casino - 일반 토론 (13 페이지)

Where are you doing something wrong, damn it, they really sent me that money to the crown! And if I wasn't a stupid gambler, I could have won 220 thousand there, but better 100 thousand than nothing, but I wrote everything in detail

Kamo děláš něco špatně, prorozoze me ty peníze opravdu do koruny poslali! A kdybych nebyl pitomec gamblar tak jsem tam kohl vyhrát 220 tis, ale lepší 100 tis než nic, ale vše jsem podrobně psal

Hi, I would probably ask the casino in your case what payment method you should use to make it work. It is usually recommended to use the same one you used to top up your account, but if there is a problem I would probably ask.

From what you're describing, there's still some other problem and they should try to resolve it with you somehow.

So try asking them about it and if the problem is the same next week, let us know and we'll try to help.

What do you think?

Ahoj, asi by ma napadlo v tvojom prípade opýtať sa kasína akú platobnú metódu by si mal použiť aby to bolo v poriadku. Väčšinou sa odporúča použiť rovnakú akou si dobíjal úćet ale ak je problém zrejme by som sa spýtal.

Podľa toho, čo opisuješ, tak stále je nejaký iný problém a mali by sa to snažiť s tebou nejako vyriešiť.

Skús sa ich teda na to opýtať a ak by ďalší týždeň bol rovna´ky problém daj vedieť a pokúsime sa pomôcť.

Čo ty na to?

A

Subject: Misleading advertising - no deposit required bonus offer

I have received a promotion several times by email from BetOnRed with the phrase:

"Grab a no deposit try on the Wheel of Spins!"

However, when I tried to activate it, support refused the offer and demanded a minimum deposit of €20.

When I confronted the team with the content of the promotion, they confirmed in writing that the "wheel is paid" and is only offered with a deposit, despite advertising to the contrary.

This is misleading advertising, as the promotional text clearly promises a free trial without any deposit obligation.

I have all the proof:

- Emails received

- Screenshots of the terms

- Conversation with support where they admit that the wheel is not free.

I am a loyal customer, but this practice is dishonest and damages players' confidence.

I warn other users.

A

Assunto: Publicidade enganosa – oferta de bónus sem depósito exige depósito

Recebi várias vezes por e-mail da BetOnRed uma promoção com a frase:

"Agarre numa tentativa sem depósito na Roda de Rodadas!"

No entanto, ao tentar ativar, o suporte recusou a oferta e exigiu um depósito mínimo de 20€.

Quando confrontei a equipa com o conteúdo da promoção, confirmaram por escrito que a "roda é paga" e só é oferecida com depósito, apesar de anunciarem o contrário.

Trata-se de publicidade enganosa, uma vez que o texto promocional promete claramente uma tentativa gratuita sem qualquer obrigação de depósito.

Tenho todas as provas:

– E-mails recebidos

– Capturas de ecrã com os termos

– Conversa com o suporte onde admitem que a roda não é gratuita.

Sou cliente fiel, mas esta prática é desonesta e prejudica a confiança dos jogadores.

Deixo o alerta para outros utilizadores.

I created an account on betonred on March 23rd, I have been playing throughout this week (in which I have made several withdrawals without problems, but I have ended up losing much more) After investigating their terms and conditions when trying to open an account at a casino (with the same address and part of the same group) I realized that citizens of Spain are totally prohibited from playing at this casino • but despite them knowing it, they continued to let me bet and bet, I sent my national document, verified my account and did not use any different VPN, so they knew perfectly well which country I belonged to and from where I was playing. I am posting this review because I am going to demand a refund of my losses through other means, I am going to contact the General Directorate of Gambling in my country and a lawyer to be able to demand the money back, I will continue posting reviews everywhere until they deign to contact me and offer me a solution.

They take advantage of those of us who have gambling problems and despite the fact that they shouldn't let players from certain countries with very strict policies play, they do it.

I have proof of everything, bank statements, screenshots of their website and how it lets me access with my VPN from Spain, their terms and conditions, and other casinos that work under the same company and license, some of which don't let me register because I'm from Spain, but what a coincidence that this one did let me and now it doesn't.

There are even casinos that work under the same company as Betonred, which I registered with years ago, and they blocked the accounts due to gambling problems. They have all my personal information, and yet they still let me open an account at this casino with the same name.

Caution for people from countries in Europe or the US: these casinos cannot operate there, and if they do, they are committing an infraction and may suffer the consequences by paying fines. They also cannot receive money from accounts in countries like Spain or the US, and many others, nor can they make withdrawals, which they have done.

I want my losses refunded, otherwise I will take this case to the Spanish General Directorate of Gambling and to a lawyer. I hope Casino Guru can help me.

Me cree una cuenta en betonred el dia 23 de marzo, he estado a lo largo de esta semana jugando (en la cual he hecho varios retiros sin problema, pero he acabado perdiendo mucho mas ) Tras investigar sus términos y condiciones al intentar abrir una cuenta en un casino (con la misma dirección y que forma parte del mismo grupo ) me he dado cuenta de que los ciudadanos de España estamos totalmente prohibidos jugar en este casino • pero pese a ellos saberlo , me siguieron dejando apostar y apostar , envie mi documento nacional, verifique mi cuenta y no use ninguna vpn diferente, por lo que sabían perfectamente a que país pertenecía y desde donde jugaba. Pongo esta reseña por que les voy a exigir por otras vías la devolución de las pérdidas, voy a contactar con la dirección General del juego de mi pais y con un abogado para poder exigirles el dinero, seguiré poniendo reseñas por todas partes hasta que se dignen a contactar conmigo yy ofrecerme una solución.

Se aprovechan de los que tenemos problemas con el juego y pese a que no deberían dejar jugar a jugadores de ciertos paises con unas políticas muy estrictas lo hacen

Tengo pruebas de todo , extractos bancarios, caputas de su página y como me deja acceder con mi vpn de España, de sus términos y condiciones, y de otros casinos que trabajan bajo la misma empresa y licencia los cuales algunos no me dejan registrame por ser de España, pero que casualidad que este si me dejo y ahora ya no

Incluso hay casinos que trabajan bajo la misma empresa que betonred que me registre hace años ,y bloque las cuenta por problemas con el juego y tienen toda mi información personal y aun asi me dejaron abrir cuenta en este casino con el mismo nombre

Cuidado para la gente que de paies de europa o eeuu , estos casinos no pueden trabajar ahi y si lo hacen están cometiendo una infracción, y pueden sufrir las consecuencias con pagos de multas, tampoco pueden recibir dinero de cuentas de paises como España o eeuu y muchos otros , ni hacer reintegros cosa que han hecho.

Quiero la devolución de mis pérdidas, sino llevaré este caso a la dirección General del juego de España y a un abogado, espero que casino guru me ayude .

Hello,

Thanks for the heads-up!

I understand that a handful of players feel like this is just a one-way responsibility, but you seem to be well aware of the Spanish gambling regulator. Consider that many offshore casinos offer their services to players from your or many other countries because the players want to play outside their "home territory." Especially if they have already been blocked at a national level.

As long as the casino treats every player the same without using legal restrictions against such players, we for example, consider it to be the very same matter as "allowed" or "restricted" countries subject, which does not include the legal aspect players tend to discuss. I imagine it is kind of confusing.

Thus, if you care to avoid such surprises, I recommend checking the license before you register your account in any casino.

Also, if you don't mind, it is not very safe to expect all casinos to be aware of your gambling problem. Always read the rules to find out whether casinos working in groups share this kind of information or not. The worst thing you can do is to assume that casinos will handle everything on your behalf, even without reviewing the terms.

If you struggle with addiction, try to avoid casinos or inform every site about your condition upon registering your account, please. 🙏

The problem is that I asked if players from Spain could play before registering, and they told me yes, now I know they couldn't and they still let me, I checked my identity and they still knew I was from Spain and they continued to let me in more and more money.

I've been informed and legally they can't allow players who are restricted by their terms and conditions to play, and yet they've done so.

I am not the one who should know the terms of country restrictions, but they have to notify and not allow VPNs from those countries to enter, and they do this through mirror domains.

El probelma es que yo pregunte si los jugadores de España podían jugar antes de registrarme , y me dijeron que si , ahora ya se que no podían y aun asi me dejaron , verifique mi identidad y aun asi sabían que era de españa y siguieron dejando ingresar mas y mas dinero .

Me he informado y legalmente no pueden dejar jugar a jugadores que en sus términos y condiciones tienen restringidos y aun asi lo han hecho.

No soy yo el que debe conocer sus términos de restricciones de paises sino ellos tienen que avisar y no dejar entrar a vpn de esos países y lo hacen mediante dominios espejo .