Justbit Casino - 일반 토론 (3 페이지)

Radka,

thnx for your reply.

That part i can understand, like a said, the €1500 hurts more then the €29.773.

The €1500 was taking unlawfuly! My account was already closed so how come they dont refund me. Im 100% sure that one deposit of €1500 didnt went trough when my account was still available. After they blocked my account, the €1500 was taken out of my bank account. I can not check my balance on justbit.io, but im 100% sure that my money must be on my account. So how come they dont want to send it back? I didnt play with that money because i cant login.

please help!

Thank you

Hello, since you have filed a complaint, let's see what we can find out and if we can help. If not Radka tried to help you with her recommendations. 

Actually it's quite a sad situation and I don't know why the casino doesn't want to return your deposit and has blocked your account, but I guess our team will find something. 

I'll keep my fingers crossed for you.🤞

Thank you Jaro,

i did send everything that I have with proof to Petronela trough E-mail. I really hope something good can come out. I just want my deposit back!

This is exactly what is required of a player to do. Petronela has to take a look at it now and I'll let you know if she needs any further or other relevant information. 

I hope something can be done about it and if your case moves forward, feel free to let me know more.

They are scamming sadly, they closed my account and stole 600$ from me and are claiming I broke terms of service but i did not and they wont provide me any proof. Very sad sitation. AVOID AT ALL COSTS

If i get my balance payed I will of course retract this review. Thanks and sorry to share guys.

Hello,

I tried to browse the complaint to get more details but it has not yet been reviewed so if you don't mind, are you aware of what rule the casino management believes you broke?

Regrettably, casinos consider it standard practice to withhold evidence from players, particularly when it comes to fraud and AML compliance. They're very often ok with their perspective. No wonder one feels like something is truly missing here. Glad to see that you complained.

I was betting on sports and suddenly my account was logged out , while i had a pending withdraw for about a day.

I tried to log back in and it did not let me, I went on chat they said my account was closed contact support,

I contacted support and got this email from Justbit

Hello!

I’m writing you regarding your account closure. Alas, we have to suspend our cooperation with you due to a violation of our Terms of use and following rules:

Justbit has a strict anti-fraud policy. If SkyGrow Group Limitada has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by SkyGrow Group Limitada as well as its gaming partners and other suppliers which are commonly used in the gambling and gaming industry) including, but not limited to:

participating in any type of collusion with other Users;

development of strategies aimed at obtaining unfair winnings;

fraudulent actions against SkyGrow Group Limitada or its (partners or) payment providers;

using unfair external factors or influences (commonly known as cheating);

In case of reveal one or several such actions on the part of the User or other similar actions, Justbit reserves the right to cancel the user account and suspend all payouts to the User. This decision is at sole discretion of Justbit and the User will not be notified or informed of the reasons of such actions. Justbit also reserves the right to inform the regulatory bodies of the User’s jurisdiction of such fraudulent actions performed by the User.

Past this email they will basically not talk to me or provide me with any information or facts to what I did wrong, This is a entire made up thing sadly, there is nothing I have done wrong, I have never played here before, its just a tactic to steal money. Hopefully someone here can help me and we can turn this into a positive review.

Thank you

Okay, that's pretty straightforward action towards you. Sadly, I'm not a sportsbook rules expert, but from what I know about the casino branch, I'd say that they must have found some strong leads. If I were to speculate, it likely wasn't solely about you; I believe you matched a pattern they have been monitoring.

While the exact reason isn’t stated, the email strongly suggests

An automated fraud detection flag triggered your account closure.

No manual investigation was done, or at least not one they’re willing to share.

They're hiding behind vague anti-fraud clauses that allow them to withhold your money without providing evidence.

Well, some sportsbooks consider this a violation, even though it’s not fraud—it’s just smart betting based on market inefficiencies.

Since the company is not willing to discuss that further, I would at least try to get in touch with websites resolving sports-betting-related issues. Unfortunately, this is not Casino Guru's niche. 🙁

Good morning, I am not receiving a response for a withdrawal from this site.

Buongiorno non ricevo risposta per un prelievo da questo sito

Hi, how long have you been waiting for a response regarding the withdrawal? How long have you been waiting for the money?