Immerion Casino 리뷰

I’ve played at Immerion for just over 2 and half months now, and I can hand down say this is the worst casino I’ve encountered.

The only positive is the range of games you can play.

Firstly, they offer huge bonuses for depositing. When you do deposit, you still have to wager 3x your balance before you can even withdraw. If you go into your IMR balance (bonus fund) then you need to wager up to 50x.

When you beat that, there is a restriction 10x your deposit, you can actually change to you currency of choice, so if you win big like I did don’t expect to get it all.

Next comes the withdrawing money that you fairly won. The is a limit of $1000 daily limit, $2000 weekly limit. To put this into context in my situation, I won $12,000, it would have took me 6 weeks to withdraw.

If you contact support they will not help you one bit, except say those are the limits, but if you gamble more and are loyal we may raise these limits. Basically they want you to gamble and lose. After actually withdrawing $4000 in two weeks, the temptation of having the rest laying in my account got to much, plus the frustration with no help from VIP team and being impatient, I lost the rest. Had I have been able to withdraw the whole balance in one or two transactions this would not have been the case.

These are the sort of things you get from the support team "in order to have higher limits you have to bring more activity on our platform to the table" and "if you stay active and loyal, those will be increased exclusively for you".

As I have said, I’ve played here nearly 3 months. Probably everyday. I’ve deposited a lot, and I would say I have wagered well over $200k. Yet they would not raised my limits, and ask me to be loyal. I would suggest they consider being loyal to their players and actually listen to them.

As a result of their "limits" I gambled away money that I fairly won (beat the $38k wagering from a bonus). I’ve requested that they close my account which I predict will be a lot quicker than my withdrawals, that can take up to a week to be processed. I’ve had so many conversations to get them to process them, it’s like they keep you hanging so you cancel it and gamble more.

Please, if you are thinking of signing up, do not do it. You are only giving them your money. I consider them a greedy casino that doesn’t care for their customers.

I’ve learnt my lesson and advise others to stay well clear. I thought about raising a complaint, but what chance does a small time player have against a big company.

As what can be seen by the response totally ignored everything else apart from withdrawal. Which the issue is their side not mine, as I was withdrawing into a crypto wallet.

Reading the positive reviews, it seems like they are posting up fake users to boost their rating.

It also took them over two weeks to close my account! Offered me no deposit money to keep playing, but I wasn’t interested. They are preying on people who are addicted to gambling.

Four attempts at withdrawal, first 2 went ok. 3rd one took so much back and forth I promised myself I wouldn’t deposit again. I did and they rejected my withdrawal (Crypto USDT), they wanted KYC details.
I don’t use a Crypto casino for them to have my details. I couldn’t be bothered to argue with them any more and just asked them to close the account, the support wouldn’t even do that. Eventually I blew the $100 they refused to withdrawal and found in the preferences to close account, which seems to have worked. Why they couldn’t do that on the support chat I don’t know. Stay away there are plenty other reputable crypto casinos.
Just saw the casinos response, not even bothered to read the issue as per usual.

Funds were not going to my bank at all, it was a crypto payout, more lies and excuses

I have been waiting for my payment for more than two weeks. I should choose another card first, and then still use the one I paid with. They look completely stupid and only make you believe that it will be accelerated due to technical reasons blah blah...
They put me in a difficult situation because I have no more reserves. I hope they pay and compensate me for this inconvenience!!!

After 15 days, they played again that they canceled my payment, citing that I should use the other card, which I should not use...they played with me even after you discussed it several times. I gave up..I lost the money..now they wash their hands and now they really wanted to help...again after 15 days!!! I do not recommend this casino to anyone, stay away if you want to see money!!!

I've been playing the casino for a week and really everything works fine except for one thing! Payout! Now waiting three whole days for the win to be paid out and the chat replies that I'm in the queue ??? Do so many people win that you stand in line for 3 days?
An otherwise nice casino that unfortunately scores itself with a long waiting time for payout!
Sin!
Edit: Totally agree with "Yoga505", exactly the same thing is happening to me right now, and now is the tenth day that I am waiting for payment after second bank card is registered! This casino is not to be trusted!

Jag har spelat casino en vecka och verkligen allt funkar bra utom en sak! Utbetalning ! Väntar nu hela tre dagar att vinsten blir utbetalt och chatten svarar att jag är i kö ??? Vinner så många människor att man står i kö 3 dagar?
En annars trevligt casino som tyvärr gör självmål med långt väntetid för utbetalning!
Synd!
Edit: Håller helt och hålet med "Yoga505", precis samma sak händer mig just nu, och nu är tionde dag som jag väntar på utbetalning efter att andra bankkort är registrerad! Detta casino ska man inte lita på!

I already sent a complaint about this casino and now here is a review.
This casino has major technical problems especially with payouts. My first withdrawal attempt was canceled after more than 10 days of waiting, after that they told me to use another card to withdraw. Now I'm waiting again even though they promised me that they would speed up the process.
As for the casino itself, they have all the games like most other casinos, the navigation is ok, and the casino support staff is polite and quick to respond.

Immerion has a great game selection, fast deposits, and a great cashback process. Recently they struggled to get my payouts in a timely fashion but (a) they eventually made it happen and (b) the put up with a lot of nonsense from me in the process.

Since we are now "square" financially, yes -- I will play there again. And so long as the occasional payouts flow with minimal delay, I think Immerion will remain my casino of choice for some time.

The casino has a large selection of games from top providers; deposit process was smooth and fast.
Customer service respond very quickly and a friendly and informative.
The only reason the review is not "very positive" is the withdrawal time, first withdrawal was processed in 4 hours which is great; however, my second withdrawal is still processing nearly 96 hours after submitting the request and customer service can only tell me they have forwarded it to the finance team and it will be processed as soon as possible