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The player accepted a 200% bonus and made £10 deposit and got their winning up to £128. The next morning, they had only £8 left on the account. After contacting the casino for an explanation, they claimed that the player accepted a different bonus, a 25% match bonus that had a 4xbonus max cashout, which was the £10. On the other hand, the player made a deposit which meant it was a deposit bonus but the casino argued they were right. The case stayed unresolved and we never found out whether the player got paid or not.

캐나다의 한 플레이어는 입금 보너스를 받는 데 문제가 있다고 주장합니다. 그들은 라이브 채팅을 통해 청구했어야 하는 보너스 코드를 받고 있다고 합니다. 그러나 플레이어가 보너스를 받기 위해 라이브 채팅 상담원에게 연락했을 때 입금 중에 보너스 코드를 사용해야 한다는 알림을 받았습니다. , 플레이어는 보너스를 받을 수 없습니다. 카지노는 불만에 반응하지 않았습니다.

The player played with an active bonus but after that, the casino accused him of breaching the bonus terms and conditions. And when he tried to withdraw his winnings, an error message would pop up saying he couldn't because the bonus was still in play. He then started to think about filing a complaint with the MGA, but unfortunately, we have no further information on whether the player did so or not. The complaint remains unresolved.