Hello Mr Sterpis,

We are sincerely sorry to learn that your experience at the casino did not meet your expectations. We understand how frustrating it is to experience technical issues or crashes when playing slots.

We want to assure you that we take your feedback very seriously, and we are committed to resolving this issue quickly and efficiently. In order to better understand the situation and address your concern, could you please provide us with more details on the specific incidents you encountered via email? For example, the approximate date and time, the name of the slot machine, or any other relevant information would help us investigate further.

We are committed to ensuring a fair and transparent gaming environment for all our players. Your feedback is crucial to help us identify and resolve any potential issues.

To discuss your experience in detail and obtain more information, do not hesitate to contact us directly by email. We are here to help you and resolve any issues you may have encountered.

We appreciate your understanding and cooperation in this matter. Thank you for giving us the opportunity to rectify the situation and restore your trust in our establishment.

Sincerely,
Loan

Hello!

We sincerely regret that you are experiencing negative emotions from the experience of playing at our casino. Your opinion is important to us, and we are ready to consider all your comments and suggestions to improve our services.

Regarding the security and self-exclusion conditions, we understand the importance of these aspects for our players. We will definitely consider making changes to our policies to better meet your expectations.

Regarding the slots and providers, we ensure that we use licensed and reliable providers. All slots are presented directly from the game manufacturers.

Dear Giannis400,

Thank you for taking the time to share your experience at Tsars!

We are sorry to hear that you weren't delighted with your experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.

We want to provide you with further clarification on the topics you mentioned in your review, as we want to ensure that we address any concerns you may have.

To begin, we understand how important it is for you to have access to your deposit and withdrawal history. You can find all transactions by visiting "cashier" -> "My transactions". If you would like a document, please get in touch with our support team, and we'll be happy to assist you. Please note that you must request the document itself, not just the total number of deposits and withdrawals.

We acknowledge your concerns regarding the return to player rate (RTP). Please be assured that all games are provided by trusted and tested game providers; we take this matter very seriously. If you have any doubts, please do not hesitate to inform us, and our technical team will carefully check the gameplay for any possible irregularities.

We understand that you may find it necessary to close or limit your account, and we are here to assist you with that process. Please be assured that our team handles such requests promptly and in accordance with our Responsible Gambling policy.

Regarding financial fees, there is a fixed deposit fee of 1 Euro, which covers transaction costs. Additionally, specific payment methods may incur withdrawal fees, which are mentioned on our website in advance. It's important to note that your bank may also apply conversion fees. If you want to avoid the withdrawal fees, our team highly suggests using cryptocurrency as a deposit/withdrawal option.

We want to emphasise that our casino does not benefit from any withdrawal fees that may be applied.

I hope that this explanation has provided you with a better understanding of our policies. If you still have any concerns, please do not hesitate to contact us. We value your feedback and are committed to improving our customer experience.

Thank you for your understanding.

Warm regards,
Tsars team