Thank you for your feedback!

We apologize that you had a negative experience with Betsofa, as we always strive to improve and make your stay with us as comfortable as possible.

Please note that we gave you the reasonable and sufficient time to provide identification documents. However, you failed to provide a passport within 37 days of the request.
In view of these facts and in accordance with our T&C paragraph 5.1 the company clearly interprets this as evasion from verification and decided to close all the accounts:

"In case of refusal or evasion of the KYC/AML terms (provision of forged, edited documents, non-provision of documents etc.), company has the right to charge from suspended account monthly maintenance fee in an amount of 100 (one hundred) EUR, cancel wholly or partially the Client's bets, winnings and Bonuses on all accounts, refuse to return the deposited funds, block the account, compensate all costs incurred from the balance of the Client . If Client’s account remains suspended for more than 365 (three hundred and sixty five) days and/or the balance is 0 (zero) EUR, no further charge will be incurred and we may close your account at our sole discretion."

Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of our Players and ourselves.

Kind regards,
BetSofa team

Hello aleks86!

We're very glad that you enjoyed playing in our online casino. Nothing makes us happier than satisfied players. We're constantly trying to improve every day and make the players' time as comfortable as possible.

We wish you good luck and numerous max wins!

Hello, dear player! We regret that you had difficulties with withdrawal of funds. Please contact the support service of our site, whose specialists are ready to help in any question 24/7.

Best regards,
Drip Casino!

Hello, Aleks86,

We are genuinely surprised to see your 1-star review, especially given your history as a loyal customer for several months. I think it's imperative to note that your winnings have been promptly paid out, a detail that seems to have been overlooked in your review.
While we do reserve the right to close user accounts at our discretion, this decision is always made with careful consideration.

Best Regards,
Wild.io

Thank you for your feedback!

We regret that you have had such a negative experience with SpinSpace as we always strive to improve and make your stay in our casino as comfortable as possible.

Please note that we never close the accounts without any reason as we are a fair and Curacao-licensed casino.

For additional questions, please contact us via email and we will be more than happy to assist you!

Kind regards,
SpinSpace team

Hello, dear player! Cashback is automatically credited when all conditions are met. If it was not credited to you, it means that you have not fulfilled all the conditions.

Best regards,
MONRO Casino!

Hello Aleks86,

Thanks for your feedback. To clarify, as we previously discussed, ROLR operates with a policy where real funds are used first. This is in line with our non-sticky wagering requirements for bonuses. Therefore, bonus funds wagering and progress only begin after your entire real balance has been utilized, as was the case in your situation. I hope this further explains how things work.

Warm regards,
ROLR Team