We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns.

We understand how frustrating it can be to face delays in the withdrawal process, especially after providing multiple verification documents. Please know that our verification procedures are in place to ensure the security of both our players and the platform, and we aim to comply fully with regulatory requirements.

We are committed to providing a secure and trustworthy environment, and feedback like yours helps us identify areas where we can improve.

Kind regards,
BetSofa team