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Urgent Complaint – False Accusations & Confiscation of €9,810 by Scibet Casino

Dear Casino Guru Team,

I am submitting a formal complaint against Scibet Casino, which has unjustifiably confiscated my winnings of €9,810 and falsely accused me of violating their terms.

Case Details:

• I played on Scibet Casino and accumulated a balance of €9,810.
• When I attempted to withdraw my winnings, the casino denied my withdrawal and confiscated my funds - prior I withdrew €2,000.
• They claimed I violated their terms due to:

1. Using a VPN (which is completely false – I never used a VPN - I have proof of using the only provider available for my location).
2. Bonus abuse (which is also false – I never used a Bonus on Scibet Casino - I have video proof of all my bets).
3. Submitting forged documents (which is an outrageous and baseless accusation - I will provide all documents submitted).

Why This Is Unjustified:

• The casino has not provided any evidence for their claims.
• I have never used a VPN while accessing their site.
• I have never engaged in any bonus and will provide full video recordings of my bets as proof.
• I submitted genuine, valid, and legally recognized identification documents for verification. Their claim that I used "forged documents" is completely false and highly defamatory.

Requested Resolution:

• I demand that the casino provides concrete evidence to support their accusations.
• I expect my full €9,810 withdrawal to be processed immediately.
• If the casino does not respond fairly, I will escalate this case to Malta Gaming Authority (MGA) and relevant legal authorities.

I have attached Evidence (Videos of all my placed bets, account statements, KYC documents used on Scibet Casino)

I kindly ask for your support in resolving this case and ensuring fair treatment.

Thank you for your time and assistance.

Best regards,

Frederik

Dear axed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Which documents did you provide in order to verify your account?
• Do I understand correctly that you didn't accumulate your winnings with a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

Thank you for your response and for looking into my case. I appreciate your help. Below are my answers to your questions:

Which games did you focus on?

• I played almost exclusively Live Blackjack on the Eeze provider, with a small amount of Live Roulette also on Eeze.
• Eeze was the only live casino provider available to me from my location, and my account statement clearly shows that I never played on any other live casino provider.

Which documents did you provide for verification?

• I submitted a valid government-issued ID (passport).
• I also provided proof of address (bank statements).
• I provided my Mastercard I used for deposit
• I provided a Selfie of myself

Did you accumulate your winnings with a bonus?

• No, I never used any bonus at any point.
• My account history clearly shows that I have never accepted or played with any bonus funds.
• I have also shared video proof / screenshot showing my "Bonus Money" history as €0.00.

I hope this information helps clarify the situation, and I look forward to hearing your next steps in resolving this issue. Let me know if you need any further details.

I uploaded a PDF to my complaint containing a Google Drive link with all the videos of me placing bets on Scibet Casino, as well as my account statements and the KYC documents I provided. There should be video evidence covering 90% of my bets, clearly showing that I only used the allowed provider for my location, Eeze, and that I never used a bonus or exploited anything in any way.

Best regards,

Axed

Hello Kristina,

I wanted to provide an important update regarding my case.

I have uploaded all my videos of my sessions on Scibet.io to the Google Drive folder: "ALL_Videos_Of_My_Activity." These videos cover every single bet I placed, along with account statements, from February 20 to March 10.

Additionally, I have sent Scibet.io / L.C.S Limited a formal GDPR request demanding all data they hold on my account. This means they are legally required to provide their evidence for their claims against me.

Please note that my videos contain my entire gameplay history, making them undeniable proof that:

• I never used a bonus.
• I only used the allowed provider (Eeze) no VPN use.
• I won my bets fairly and did not engage in any prohibited activity.

These videos completely contradict Scibet.io’s accusations, and I strongly recommend using them as key evidence in my complaint. Given the overwhelming proof in my favor, I believe their claims should be dismissed entirely.

Let me know if you need any additional information. I appreciate your continued support in resolving this matter.

Best regards,

Axed