우선, 저는 여기서 제 경험에 대해서만 보고할 수 있다는 것을 분명히 하고 싶습니다. 다른 플레이어들이 더 나은 행운을 가졌으면 좋겠습니다. 또한 이 부정적인 리뷰는 제가 이기지 못한 사실과 아무런 상관이 없다는 것을 강조하고 싶습니다. 이제 제 리뷰를 말씀드리겠습니다.
제 경우는 Stake에서 신규 등록 프로모션을 알리는 이메일을 받으면서 시작되었습니다. 레벨 2를 인증하면 무입금 무료 스핀(50회, 베팅 금액 3배)을 받게 된다고 합니다. 물론 받지 못했습니다. 제가 물었을 때 처음에는 실수였지만 첫 입금 후에 무료 스핀을 받게 될 것이라고 친절하게 말씀하셨습니다.
입금한 후 다시 아무것도 받지 못했습니다. 다시 물어보니 지원팀은 더욱 이상하게 대답했습니다. 오해가 있어서 €1,000의 매출에 도달하면 보너스를 받을 수 있다고 했습니다. 심지어 베팅 금액이 0이었을 때도 마찬가지였습니다.
순진하게도 계속 플레이했습니다. 1,150유로 정도의 매출이 발생한 후에도 보너스를 받지 못했기 때문에 다시 물었습니다. 갑자기 보너스는 스폰서에 따라 달라지기 때문에 1,800유로의 매출에서만 가능하다고 들었습니다. 그래서 저도 이 한도를 초과했습니다(네, 제가 멍청했군요).
다시 물어보니까 갑자기 무입금 보너스가 전혀 없다고 했습니다. 지원팀은 점점 더 불친절해졌습니다. 무입금 보너스나 무료 스핀을 대신 줄 수 있는지 물었습니다. 그때부터 정말 불쾌해졌습니다. 그들은 고의로 무지한 척하면서 제가 무슨 말인지 물었습니다. 다시 설명하면서 충성도 보너스도 옵션이라고 덧붙였습니다. 그러자 불분명한 답변을 받았거나 아예 답변을 받지 못했습니다.
이상하게도, 제가 문의한 것에 대한 답변을 제가 로그아웃한 직후에 항상 받았어요.
게임에서 이긴 금액은 매우 낮았고, 저는 거의 항상 돈을 잃었습니다. 게임에서 보너스 스핀을 했을 때, 베팅의 80%가 €0.20이었고 나머지는 €0.50이었습니다. 제 총 매출은 €3,200이 넘었습니다. €0.20 베팅으로 이긴 금액은 €0.76에 불과했고, €0.50 베팅으로 이긴 금액은 터무니없이 €0.13이었습니다.
내가 더 많은 금액을 이겼을 때, 그것은 게임에 적립되지 않았습니다. 나는 마법처럼 게임에서 쫓겨났고, 돌아왔을 때, 상금은 사라져 있었습니다.
속고 거짓말을 당한 것 같아요. 지키지 못한 약속을 받았어요. 계정을 삭제하고 데이터도 삭제하기로 했지만, 그렇게 되지 않았어요. 제 데이터가 제3자에게 전달되지 않을 것이라는 확인을 요청했지만, 이에 대한 답변도 받지 못했어요. 먼저, 지원팀은 제 말이 무슨 뜻인지 이해하지 못한다고 주장한 다음, 무례하게 굴더니, 결국 아예 답변을 하지 않아요.
저는 법적으로 매우 잘 보호받고 있기 때문에 이제 변호사를 불렀습니다. 저는 여기에서 지불하는 고객이 대우받는 방식을 받아들일 수 없고 받아들이지 않을 것입니다. 저는 필요한 경우 제시할 수 있는 "큰" 상금을 포함하여 거래의 많은 스크린샷을 찍었습니다.
많은 포럼에서 매우 낮은 스테이크로 엄청나게 높은 상금을 딴 사람들이 보입니다. 저에게는 모든 것이 매우 이상하고, 의심스럽고, 신뢰할 수 없어 보입니다. 항상 같은 이름이 나타나고 상금은 종종 매우 비슷합니다.
개인적으로 저는 다시는 그곳에서 플레이하지 않을 것입니다. 제 경험이 예외이고 다른 플레이어들이 더 나은 경험을 했으면 좋겠습니다.
거의 잊을 뻔했어요: 저는 무입금 보너스를 받았어요 - 제 생일에. 0.30센트에 불과했어요
First of all, I would like to make it clear that I can only report on my own experiences here. I hope other players had better luck. I would also like to stress that this negative review has nothing to do with the fact that I didn't win. Now for my review:
In my case, it started with me receiving an email from Stake announcing a promotion for new registrations. Supposedly, after verifying level 2, you would receive no-deposit free spins (50, with a wager of 3x). Of course, I didn't receive them. When I asked, I was initially kindly told that it was an oversight, but that I would receive the free spins after my first deposit.
After I deposited, I didn't get anything again. When I asked again, the support became even stranger: They said there was a misunderstanding and that I could receive the bonus as soon as I had reached a turnover of €1,000 - and that was even with a wager of 0.
In my naivety, I continued playing. After a turnover of around €1,150, I asked again because I still hadn't received the bonus. Suddenly I was told that the bonus was only available from a turnover of €1,800, because it depends on the sponsor. So I exceeded this limit too (yes, stupid of me).
I asked again and suddenly they said there was no no-deposit bonus at all. The support became more and more unfriendly. I asked if they could give me some kind of no-deposit bonus or free spins instead. From then on it got really unpleasant: They deliberately pretended to be ignorant and asked me what I even meant. I explained it again, adding that a loyalty bonus was also an option. I then either got an unclear answer or no answer at all.
Strangely, I always received answers to my queries when I had just logged out.
The winnings in the games were extremely low, I almost always lost money. When I had a bonus spin in the games, 80% of the bet was €0.20, the rest was €0.50. My total turnover was over €3,200. With a bet of €0.20 the winnings were only €0.76, and with a bet of €0.50 the winnings were a ridiculous €0.13.
When I did win a larger amount, it was not credited to the game. I was magically thrown out of the game and when I came back, the winnings had disappeared.
I feel cheated and lied to. I was given promises that were never kept. I decided to delete my account and have my data deleted as well, but this has not been done. I also asked for confirmation that my data will not be passed on to third parties, but I have not received a response to this either. First, the support team claims that they do not understand what I mean, then they become rude, and finally they stop responding altogether.
Since I am very well protected legally, I have now called in my lawyer. I cannot and will not accept the way paying customers are treated here. I have taken many screenshots of the transactions, including my "great" winnings, which I can present if necessary.
In many forums you see people who have supposedly made extremely high winnings with very low stakes. To me it all looks very strange, dubious and untrustworthy. It's always the same names that appear and the winnings are often extremely similar.
I personally will never play there again. I hope that my experience is the exception and that other players have had better experiences.
I almost forgot: I received a no-deposit bonus – for my birthday. It was just 0.30 cents
Zunächst möchte ich klarstellen, dass ich hier nur über meine eigenen Erfahrungen berichten kann. Ich hoffe, anderen Spielern ist es besser ergangen. Außerdem möchte ich betonen, dass diese negative Bewertung nichts damit zu tun hat, dass ich nicht gewonnen habe. Nun zu meiner Bewertung:
In meinem Fall begann es damit, dass ich eine E-Mail von Stake erhielt, in der eine Promo-Aktion für neue Registrierungen angekündigt wurde. Angeblich sollte man nach Verifizierung der Stufe 2 No-Deposit-Freespins (50 Stück, mit einem Wager von 3x) erhalten. Natürlich habe ich diese nicht erhalten. Auf Nachfrage wurde mir zunächst freundlich gesagt, dass es sich um ein Versehen handle, ich die Freespins aber nach meiner ersten Einzahlung erhalten würde.
Nachdem ich eingezahlt hatte, bekam ich jedoch wieder nichts. Bei erneuter Nachfrage wurde der Support schon seltsamer: Es hieß, dass ein Missverständnis vorliegt und ich den Bonus erhalten könne, sobald ich einen Umsatz von 1.000 € erreicht hätte – und das sogar mit Wager 0.
Ich, in meiner Naivität, spielte weiter. Nach einem Umsatz von ca. 1.150 € fragte ich erneut nach, da ich den Bonus immer noch nicht erhalten hatte. Da hieß es plötzlich, dass der Bonus erst ab einem Umsatz von 1.800 € verfügbar sei, da es auf den Sponsor ankomme. Also habe ich auch diese Grenze überschritten (ja, dumm von mir).
Wieder nachgefragt, und plötzlich hieß es, dass es gar keinen No-Deposit-Bonus gäbe. Der Support wurde immer unfreundlicher. Ich fragte, ob man mir stattdessen irgendeinen No-Deposit-Bonus oder Freespins geben könnte. Ab da wurde es wirklich unangenehm: Man stellte sich absichtlich unwissend und fragte, was ich überhaupt meine. Ich erklärte es erneut, fügte hinzu, dass auch ein Loyalitätsbonus eine Option wäre. Daraufhin kam entweder eine unklare Antwort oder gar keine.
Seltsamerweise erhielt ich Antworten auf meine Anfragen immer dann, wenn ich mich gerade ausgeloggt hatte.
Die Gewinne in den Spielen waren extrem niedrig, ich habe fast immer Geld verloren. Wenn ich mal einen Bonus-Spin in den Spielen hatte, war der Einsatz zu 80 % bei 0,20 €, der Rest bei 0,50 €. Mein Gesamtumsatz lag bei über 3.200 €. Bei einem Einsatz von 0,20 € betrug der Gewinn nur 0,76 €, und bei einem Einsatz von 0,50 € lag der Gewinn lächerlicherweise bei 0,13 €.
Wenn es dann doch einmal zu einem höheren Gewinn kam, wurde dieser im Spiel nicht gutgeschrieben. Ich wurde wie durch Zauberhand aus dem Spiel geworfen, und als ich zurückkam, war der Gewinn verschwunden.
Ich fühle mich betrogen und belogen. Es wurden mir Versprechungen gemacht, die nie eingehalten wurden. Ich habe mich entschlossen, mein Konto zu löschen und meine Daten ebenfalls löschen zu lassen, was jedoch nicht durchgeführt wird. Ich fordere zudem eine Bestätigung, dass meine Daten nicht an Dritte weitergegeben werden, aber auch darauf bekomme ich keine Antwort. Zunächst behauptet der Support, sie verstünden nicht, was ich meine, dann werden sie unverschämt, und schließlich reagieren sie gar nicht mehr.
Da ich rechtlich sehr gut abgesichert bin, habe ich nun meinen Anwalt eingeschaltet. So, wie hier mit zahlenden Kunden umgegangen wird, kann und will ich das nicht hinnehmen. Ich habe viele Screenshots von den Transaktionen gemacht, auch von meinen "tollen" Gewinnen, die ich bei Bedarf vorlegen kann.
In vielen Foren sieht man angeblich Personen, die bei sehr niedrigen Einsätzen extrem hohe Gewinne erzielt haben. Für mich sieht das alles sehr seltsam, dubios und unseriös aus. Es sind immer die gleichen Namen, die auftauchen, und die Gewinnsummen sind oft extrem identisch.
Ich werde dort persönlich nie wieder spielen. Ich hoffe, dass meine Erfahrungen die Ausnahme sind und andere Spieler bessere Erfahrungen gemacht haben.
Fast hätte ich es vergessen: Ich habe einen No-Deposit-Bonus erhalten – zum Geburtstag. Es waren ganze 0,30 Cent
