Legzo Casino - 시스템 결함으로 인해 플레이어의 탈퇴가 지연되었습니다.

I requested a withdrawal of 100€ on 08/25 and I've verified my account. I received an email confirmation for the withdrawal on 08/25. After inquiring multiple times in the live chat as to why I haven't received my money yet, I was told there was a glitch in the payment system and that I should request the withdrawal again (I received no email regarding this). I am requesting help to receive my withdrawal.

Ich habe am 25.08 eine Auszahlung von 100€ beantragt und habe mein Konto verifiziert. Ich habe am 25.08 per Email die Bestätigung für die Auszahlung erhalten. Nach mehrfacher Anfrage im Live Chat warum ich mein. Geld noch nicht bekommen habe. Wurde mir gesagt das es ein Fehler im Zahlungssystem ist und ich nochmals die Auszahlung anfordern soll(ich habe keine email dazu bekommen).Ich bitte um Hilfe das ich meine Auszahlung bekomme.

Hello macknufi1993,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legzo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I have been verified for over 3 weeks. I last spoke to Casino on August 25th.

I played without a bonus. Like I said the payout was approved but the money was never received.

Hallo Nick,

ich bin seit über 3 Wochen verifiziert. Ich habe am 25.08 das letzte mal mit Casino gesprochen.

Ich habe ohne Bonus gespielt. Wiegesagt die Auszahlung wurde genehmigt aber das Geld nie erhalten.

I asked again yesterday. According to the live chat, everything is confirmed and I should receive the money by September 8th. That's what they said last time and suddenly the payout was canceled. Please help me.

Ich habe gestern wieder angefragt. Laut dem Live Chat ist alles bestätigt und ich dürfte das Geld bis zum 08.09 erhalten. Das haben die letztes Mal auch behauptet und plötzlich wurde die Auszahlung storniert. Bitte helfen sie mir.

I asked again today. I have to submit a bank statement to check whether I actually didn't receive the money. According to the casino, this is now being checked again by the finance department.

Ich habe heute nochmals angefragt. Ich muss eine Kontoauszug einreichen um zu prüfen ob ich das Geld tatsächlich nicht bekommen habe. Laut dem Casino, wird das jetzt wieder von der finanzabteilung geprüft.

Thank you macknufi1993 for all the information provided so far. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, macknufi1993 !

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

I received the money today. You can close the case, thanks.

Ich habe heute das Geld erhalten. Sie können den Fall schließen, danke.

Dear macknufi1993 ,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team