Vulkan Vegas Casino - 플레이어가 자신의 상금을 인출하기 위해 고군분투하고 있습니다.

Deposits are possible without any problems, if you initiate a withdrawal the credit remains in the account so that you can continue playing and lose everything again ... you are fobbed off with countless excuses why the payout does not work ... 100% fraud ... sad that so a criminal site is not closed ... FINGER AWAY

einzahlungen sind problemlos möglich, wenn man eine auszahlung veranlasst verbleibt das guthaben am konto damit man schön weiter spielt und wieder alles verliert... man wird mit unzähligen ausreden abgespeist warum die auszahlung nicht funktioniert... 100% betrug... traurig dass so eine kriminelle seite nicht geschlossen wird... FINGER WEG

Dear abgezockter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please allow the casino a few days to receive your documents and check them thoroughly. We kindly ask you for some patience until this process is completed.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear abgezockter,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.