1ACasino - 플레이어는 2 개월 이상 탈퇴를 기다리고 있습니다.

Hi, not sure what to do. Casino won't pay me money that I won. Won't reply to my emails as well. My account is verified. I have a pending withdrawal of 1620.3 EUR and it is pending for 2 months already. My email is juanfernandocardenas75@gmail.com

Hello Juan.

Thank you for submitting your complaint through our website. You wrote that your account is verified, did you do this verification after you requested the withdrawal, or before? When was the last time that you communicated with the casino? What did you communicate about? We need this information to fully examine your case.

Regards, Matej

Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.