1xBet Casino - 계정 확인 문제로 인해 플레이어의 출금이 지연됩니다.

I have been trying to withdraw my money from my 1XBet account for over a month now. Like all the other complaints I’ve read here and on other sites, they make you submit all these documents, which is fine, but they don’t acknowledge that they get any documentation until you ask them again. I’m currently at the birth certificate stage, after submitting my passport, bank info, selfie with present date, utility bill, etc…I just want to make a withdrawal but everything drags and they never respond unless I send an email first. I just want the ability to remove my funds but it’s being made very difficult with the slow/no response and the multiple hoops one has to prove they are a real person. I even asked if they want to video/phone call or even when do I submit my DNA sample because that’s what it seems like they want. Need some help in trying to get my account verified and/or the ability to withdraw my funds from my account.

Dear Dub2935,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Do you have access to your player's account? Is only the option to request a withdrawal inaccessible to you?
• Are you able to confirm the verification status of individually submitted documents or of your account as a whole?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello,

Just yesterday I was told, via email, that they said I violated some multi account condition…I only have one account with them so that seems interesting that they would come to that conclusion but would love to see the evidence they have on that

i can still get into my account but looks like they took all my winnings and left me with a my deposit amount. They took around 20000 CAD. I haven’t tried to withdraw yet but there is 5500 CAD

I have all the emails we sent back and forth about verification. All the documents I sent are true and of me and no one else. I only have 1 account with them and now they have cancelled all me wagers since it looks like February 26, 2025. These are wagers win or lose that were refunded. Some of these bets are made live and some pregame but all wagered by me

I will forward all my emails to the email above. I made a request to have an email history of the wagers I made from when my account was opened, but they did not send those and cancelled all my bets. I have a tracked record on a spreadsheet of all the wagers I made during this time, win and loss.

Thanks

Thank you very much, Dub2935, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.