1xBet Casino - 플레이어의 계정이 정당한 이유 없이 폐쇄되었습니다.

Hello

After gambling and winning in casino games, I had around $1,400 in my account. I requested a withdrawal, and the security team asked me to provide the following documents :

Photos of my ID card.

Skrill account statement.

A picture of me holding the ID.

Email correspondence with customer support.

After submitting all the required documents, the site fabricated baseless reasons to block my account and refused to pay me my winnings of approximately $1,400. This is completely unacceptable.

Dear REKTO,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

What reason did the casino give for blocking your account?

Have you provided all the required documents as soon as possible and in the correct format?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello

Thank you for addressing my complaint. I am going through a difficult crisis and want the 1xbet to pay me my money. This is unacceptable.

1 -I swear to you, no one in my family has any other account. Moreover, I only have one brother, and he has not been living here with me since 2016.

2 -The site sent me a list of ridiculous reasons, such as financing terrorist activities, being part of a large group, having multiple accounts, and other absurd claims. How could I finance terrorism with just $1,400? What are these ridiculous reasons? Even if they spoke to Interpol, they would be laughed at.

3 -I sent them all the documents they requested, including:

My national ID card.

Skrill account statement.

A photo of me holding my ID card.

Another phone showing my correspondence with security support.

4- There was no bonus activated. That is my money, which I wagered and won. I have never received any bonus before.

I will send you email correspondence with security support.

Ms. Dominika, please assist me with my complaint. The site shows no concern for the player's situation. My condition is dire, and I am waiting for a response every minute.

I have been treated unfairly and have sent them all the required documents, including photos with my ID and a financial statement.

Dear REKTO, I have not received any email communication with the casino from you.

Did you deposit money using a payment method registered in your name?

Did you use a VPN?

After all this delay in the verification process and finding no additional reasons, my account was suspended with a list of baseless accusations:

And I did not use any VPN.

Opening multiple accounts.

Collusion with organizations.

Using unauthorized programs.

And even worse, they claim to have reported me to law enforcement agencies like Interpol.

Is this really happening just because I won $1,400 and they refuse to pay me my money?

1-Initially, the website requested me to send a picture of my ID card, which I provided.

2-Then, they asked for a Skrill account statement registered under my name, as used on the 1xbet platform,

and I sent it as well

3- Finally, they required an additional verification advanced step: I had to take a selfie holding my ID card near my face, with my computer screen next to me showing the inbox messages from the security department.

I Sent All requested me

If that's the case, I have no problem. I will report this to Interpol myself and tell them that I won $1,400, but the site refused to pay me my money. This is unbelievable, isn't it, Ms.Dominika ?