1xBet Casino - 플레이어의 계정이 차단되었으며 출금이 거부되었습니다.

I have deposited money into 1XBET account and I have earned ₹58700 but finance department is deny my withdrawal request and blocked my account please give my money back

Dear Prashantdalawai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

1)Yes I have registered week ago and successfully completed verification process

2)i was playing slots in fortune tree

3)it has accumulated with bonus

Please make it quick it is very much needed🙏

I have paid money because that has been suggested by finance department for the proof I have attached all the screen shots I have played and earned 58000 I needed very much. Finally she only said we will give your money safely that is there in the proof u can see below attached screenshots

She only said take all 50000 at once then when that error comes she said me to pay 8000 more what is this why they are cheating innocent players

How many days are needed to examine this case. What I did why should I beg to get my money 🙏😭

Tell me how many days needed to resolve my case I need my money 58000

Hi Prashantdalawai,

I understand your frustration.

• To better understand your situation, could you clarify why you had to deposit additional funds? Were you attempting to withdraw using a different payment method than the one you originally used to deposit?
• Additionally, did you request the test withdrawal of 200 INR as suggested by the casino? If so, did you receive this payment? This information will help us assess the situation more effectively.

In the meantime, I strongly advise you not to deposit any more funds until you successfully receive your withdrawal. Legitimate casinos should never require additional payments to process withdrawals, and we want to ensure you don’t face unnecessary risks.

Looking forward to your response so we can assist you further.

sir I jus downloaded the game and with bonus I played and I earned 30000 and when I went to withdraw I can’t be able to withdraw then I reach to customer service they said if u want to withdraw u have to be VIP -1 for that u have to invest 2555 then as per their instructions I have invested

2) again i played and I earned 45000 then again I went to withdraw for same account only again withdraw process is denied again I reach out to the customer service department they said contact to Finance department they sent telegram id from telegram id I contacted the finance department asked them again they said 50000 it’s a big amount if you want to withdraw, you have to invest 5000 so u will get VIP2 status u can withdraw easily again as per instructions I have invested 5000 above I have attached screenshots

again she said withdraw 200 for first 2 times then u withdraw all the amount at once

she only said n she sent that screenshots also as per guidelines I did

3) Yes I have received only 200

now they blocked my account and I’m in big problem now please help me give my money back you are the only and final belief 🙏🙏😭😭

When I suppose to get my money I’m in very much needy now Please 🙏

Thank you very much, Prashantdalawai, for providing all the necessary information. I will now transfer your complaint to my colleague, Branislav (branislav.b@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

When I get my money how many days I supposed to wait I’m really frustrated 😣

Hello, Prashantdalawai,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 1xBet Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked?

What needs to be done on the user's side to unblock the account and/or withdraw his winnings? Can you provide him with clear instructions?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

When it get resolved still how many days I Have to wait I have cheated or theft, then why u people are making me to beg, I’m in frustration now make sure resolve soon or else I will to go for cyber crime 🙏 I feel I wanted to resolve here only plz make sure do it fast and resolve as soon as possible

Dear Prashanth,

Thank you for reaching out regarding your withdrawal issue. To escalate your case and assist you effectively, we need the following details:

1xBet Account ID:

Withdrawal request number:

Exact date and time of the withdrawal request:

Total withdrawal amount requested:

These details are essential to escalate your case properly and work towards a resolution. Please provide them as soon as possible so we can proceed with your request.

Best regards,

1xBet Support Team

Why u people are taking time to resolve the issue what’s wrong with you people, how many days still require to complete my withdrawal process, make it quick or else I have to raise the complaint with cyber crime

Hello sir how many days u require to complete this process I do not understand why u people are taking a lot of time to resolve the issue what’s wrong with u 😣

I’m saying u honestly please make early are else u people have to pay penalty I can’t wait further more I need response as early as possible or else u people have to face a problems. If I do not get response before Monday I will raise a complaint to cyber crime against 1x bet and CASINO GURU

Thank you both for your replies, and I am sorry for the delay.

Dear 1xBet Support Team,

Can you please check the details you requested from the complainant and provide us with an update?

Thank you.

Dear Player,

The department in charge is currently working on your case. At the moment, we are waiting for their response. We apologize for the delay and assure you that as soon as we receive an update, we will inform you.

Best regards,

The 1XBET Team

Alright, thank you for your reply, The 1XBET Team. Waiting for your updates.

Looking forward to hearing from you.