1xBet Casino - 플레이어의 자금이 지연되고 계정 지원팀이 응답하지 않습니다.

It's been more than 2 days my money have not been added to my game account. I keep on complaining sending email requesting calls but no response. While chatting with one of their agent namely Yasik , he repeatedly asked me to sent screenshot of payment receipt which I have sent multiple times. Àslo not replying for hours while online acting busy . And after hours of waiting finale message was this dialogue is marked resolved, but still I have not received my money.beware everyone this casino is non responsive and don't care. Don't play here.

Dear yorungjhajen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear yorungjhajen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.