1xBit Casino - 플레이어의 계정이 해지되었습니다.

Hello, my account was closed and the casino send me just this message without any links to T&C which I have violated or break their rules, also i played there more then 2 months all was good except this moment, is it legal to close the account and remove my balance?.

"Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account). The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions."

Dear Viktors,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few more question so I can clearly understand your case. Have you used any bonus money in the casino? Did you complete KYC verification? Can you advise if you haven't created multiple accounts there? Also please if you have any other proof or conversation between you and the casino, forward it to nikolas.b@casino.guru. Thank you in advance for your reply.

Best regards,

Nick

hello, no Im not complete kyc because it was not necessary, no im not created multiple account.

Thank you very much Viktors for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Viktors,

I looked at your complaint and will do my best to help you. I would like to invite 1xBit Casino into this conversation. Can you specify why did you close player's account?

Hi. Please send me your account ID.

We would like to ask the 1xbit Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.