21카지노에서 내 계정을 차단하고 내 돈을 압수했습니다.
나는 PB 그룹에서 꽤 많이 뛰었습니다. 프로모션도 좋았고 사이트를 신뢰할 수 있는 것 같았습니다. 11.3에 인출 페이지가 "아직 신원이 확인되지 않았습니다. 신뢰할 수 있는 입금을 해주세요"로 바뀌는 것을 확인했습니다. 약간의 입금을 하고 계속 플레이했지만 페이지가 변경되지 않았습니다. 21.com 고객지원팀에 문의했더니 아무 문제가 없고 계속 플레이해도 된다고 하더군요. 나는 더 많은 예금을 만들었습니다.
그리고 3월 14일 21.com에서 이메일을 받았습니다.
"여기요,
아시다시피 저희는 이용약관에 따라 계정 거래 정보를 검토할 권리가 있으며 플레이어가 불법 게임에 연루된 것으로 의심되는 경우 계정을 폐쇄 및 동결하고 보너스와 상금을 압수할 권리가 있습니다. 불법/위반 게임의 결과로 얻은 것.
귀하의 최근 철회 요청에 따라 당사는 귀하의 정보를 검토했으며 귀하가 당사 서비스를 악의적으로 사용하고 당사 이용 약관을 위반했다고 의심할 합당한 근거가 있습니다.
약관 17조 및 20조에 따라 귀하의 게임 계정 및 기타 계정을 폐쇄하기로 결정했으며 계정에 남아 있는 상금과 약관을 위반하여 받은 보너스를 압수합니다.
문안 인사,
21.com
애니"
구글 번역:
"여기요,
아시다시피, 당사 이용약관에 따라 당사는 전체 계정 거래 정보에 대한 권리가 있으며 플레이어가 도박에 연루된 것으로 의심되는 경우 계정을 폐쇄 및 동결하고 비합리적 이유로 받은 보너스와 상금을 압수할 권리가 있습니다. - 결제/도박 남용.
귀하의 최근 철회 요청에 따라 당사는 귀하의 정보를 검토했으며 귀하가 당사 서비스를 악의적으로 사용하고 당사 이용 약관을 위반했다고 의심할 합당한 근거가 있습니다.
17조 및 20조에 따라 당사는 귀하의 Gaming 계정과 당사가 보유하고 있는 다른 모든 계정을 폐쇄하고 귀하의 계정에 남아 있는 상금과 당사 약관을 위반하여 받은 모든 보너스를 압수하기로 결정했습니다.
문안 인사,
21.com
애니"
그래서 그들은 나를 금지하고 내 21 카지노 계정에 있던 돈을 압수했습니다. 통장에 남아있는 돈은 제가 입금해서 가지고 놀았던 돈이니 보너스 머니나 보너스 따는 돈은 없습니다. 나는 승진 규칙을 어기지 않았습니다. 나는 허용된 게임을 플레이했고 라운드당 5유로 이상 베팅하지 않았습니다. 이제 내가 플레이했던 게임 중 일부는 보너스 머니로 플레이할 수 없는 것처럼 보이지만 내가 플레이했을 때는 그렇지 않았습니다.
17과 20이라는 용어는 매우 모호해서 왜 그들이 나를 금지했는지 모르겠고 그들은 나에게 말하기를 거부합니다. 그들은 더 이상 내 이메일에 답장하지 않습니다.
그들은 돈을 압수하기 전에 나에게 점점 더 큰 예금 보너스를주었습니다. 조사해 주시겠습니까? 감사해요!
21 Casino banned my account and confiscated my money.
I have been playing at PB group quite a lot. The promotions were good and the sites seemed trustworthy. On 11.3 I noticed the withdraw page was turned into "You haven't identified yourself yet, please make a trustworthy deposit". I made some deposits and continued playing, but the page didn't change. I asked the 21.com customer support about that and they told me there shouldn't be any problems and I can continue playing. I made some more deposits.
Then 14th of march I got an email from 21.com:
"Hey,
As I am sure you are aware, under our terms and conditions we have the right to review account transaction information and if we suspect that a player has engaged in illegal gaming, we have the right to close and freeze the account and confiscate bonuses and winnings obtained as a result of illegal/violating gaming.
Following your recent withdrawal requests, we have reviewed your information and have reasonable grounds to suspect that you have used our services in bad faith and in violation of our terms and conditions.
In accordance with terms 17 and 20, we have decided to close your gaming account and any other accounts you have with us, and we will confiscate any winnings remaining on your account and any bonuses you received in breach of our terms.
Regards,
21.com
Anni"
translated by google:
"Hey,
As you know, in our terms and conditions we have the right to full account transaction information, and if we suspect that a player has engaged in gambling, we have the right to close and freeze the account and confiscate bonuses and winnings received due to non -payment/abusive gambling.
Following your recent withdrawal requests, we have reviewed your information and have reasonable grounds to suspect that you have used our services in bad faith and in violation of our terms and conditions.
In accordance with terms 17 and 20, we have decided to close your Gaming account and all other accounts held by us and confiscate any winnings remaining on your account and any bonuses you received in breach of our terms.
Regards,
21.com
Anni"
So they banned me and confiscated the money I had on my 21 Casino account. That money left on the account was money I had deposited and played with, so no bonus money or bonus win money there. I didn't break any promotion rules. I played the allowed games, didn't bet more than €5 per round etc. Now it looks like some of the games I used to play are not playable with bonus money but when I played them they weren't.
The terms 17 and 20 are very vague so I don't know why they banned me and they refuse to tell me. They don't answer my emails anymore.
They just gave me bigger and bigger deposit bonuses before confiscating the money. Can you please look into it? Thanks!
21 Casino banned my account and confiscated my money.
I have been playing at PB group quite a lot. The promotions were good and the sites seemed trustworthy. On 11.3 I noticed the withdraw page was turned into "You havent indentified yourself yet, please make a trustly deposit". I made some deposits and continued playing, but the page didnt change. I asked the 21.com customer support about that and they told me there shouldnt be any problems and I can continue playing. I made some more deposits.
Then 14th of march I got an email from 21.com:
"Hei,
Kuten varmasti tiedät, meillä on ehtojemme mukaisesti oikeus tarkistaa tilitapahtumatiedot, ja jos epäilemme, että pelaaja on osallistunut sääntöjenvastaiseen pelaamiseen, meillä on oikeus sulkea ja jäädyttää tili sekä takavarikoida bonukset ja voitot, jotka on saatu sääntöjenvastaisen/rikkomuksellisen pelaamisen seurauksena.
Viimeaikaisten kotiutuspyyntöjesi jälkeen olemme tarkastaneet tietojasi ja meillä on perusteltu syy epäillä, että olet käyttänyt palveluitamme vilpillisessä mielessä ja ehtojemme vastaisesti.
Ehtojen 17 ja 20 mukaisesti olemme päättäneet sulkea pelitilisi ja kaikki muut tilisi, joita sinulla on meillä, ja takavarikoimme kaikki tilillesi jääneet voitot ja bonukset, jotka sait ehtojemme vastaisesti.
Ystävällisin terveisin,
21.com
Anni"
translated by google:
"Hey,
As you know, in our terms and conditions we have the right to full account transaction information, and if we suspect that a player has engaged in gambling, we have the right to close and freeze the account and confiscate bonuses and winnings received due to non-payment/abusive gambling.
Following your recent withdrawal requests, we have reviewed your information and have reasonable grounds to suspect that you have used our services in bad faith and in violation of our terms and conditions.
In accordance with terms 17 and 20, we have decided to close your gaming account and all other accounts held by us and confiscate any winnings remaining on your account and any bonuses you received in breach of our terms.
Regards,
21.com
Anni"
So they banned me and confiscated the money I had on my 21 Casino account. That money left on the account were money I had deposited and played with, so no bonus money or bonus win money there. I didnt break any promotion rules. I played the allowed games, didnt bet more than 5€ per round etc. Now it looks like some of the games I used to play are not playable with bonus money but when I played them they werent.
The terms 17 and 20 are very vague so I dont know why they banned me and they refuse to tell me. They dont answer my emails anymore.
They just gave me bigger and bigger deposit bonuses before confiscating the money. Can you please look into it? Thanks!
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