24betting Casino - 플레이어의 보증금이 입금되지 않았습니다.

My money deducted but didn't credited it casino

Dear jpy673704,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to tomas@casino.guru and specify the ticket number.

Thank you in advance for your reply.

Best regards,

Tomas 

I have filled complaint with them but no reply still

hello

point 1: we have replied to all of your complaints, very fast, we will provide screenshots below

point 2: from what we can see, in relation to the above case, you have contacted us about your 500 rs deposit error and our team has credited this amount of 500 rs to your account

are you disputing this?

kind regards

this is proof that we have manually credited your account for the errors in your deposits:

Thanks to both parties for the reply.

Dear jpy673704,

Could you please confirm if we may consider the issue resolved?

I'll await your reply.

Dear jpy673704,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.