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I was trying to withdtaw my winnings from past 4 days but the withdrawal transaction is still under review

Dear Anudeep,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Thank you

Hello Anudeep,

Have there been any developments since our last conversation, please? 

yes my first withdrew was accepted and mmey got credited in my account but withdrawal was only of 10000 and the next one was 50000 it is accepted yesterday but didn’t credited yo my account

than you thanks for responding

Hallo Anudeep,

Thank you for your update. I’m glad to hear that your first withdrawal was successfully credited to your account. Regarding the second withdrawal of 50,000, which was accepted a few days ago but hasn’t been credited yet, I understand how concerning this delay might be for you.

Since the payout has already been initiated, it’s possible that it is still in processing, which can sometimes take a few days depending on the payment method and bank. To allow for the transaction to be completed, we recommend waiting an additional 7 days.

I will follow up with you after this period to check if the funds have been credited to your account. In the meantime, if you receive any updates or if the situation changes, please don’t hesitate to inform us.

Thank you for your patience.

Thank you

Dear Anudeep,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I got my winning money and it credited i to my account tham you thank you for your asaiatance

Dear Anudeep,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru