24betting Casino - 플레이어의 탈퇴가 지연됩니다.

I make a withdraw of 16851 in 9 September 2023 and today is 13 September 2023 still I didn't receive my withdrawal amount in my casino account there is showing accepted.and also I contact customer service they didn't reply I contact daily from 4 days they didn't reply any word kindly help me

Hello aswani480u,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24betting Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

No sir I played with real money and I won 16851 then I make withdraw instant after 30 min my withdrawal was showing. Accepted then I go to check my balance but I didn't receive them I contact customer support they said that his payment department is on maintenance kindly tell me sir how could any casino has maintenance more than one week still I didn't get reply or money kindly help me sir

Hello aswani480u,

Can you please clarify whether your account is verified or not? If yes, since when exactly?

dear casino guru

this player submitted his withdrawal request and it was processed

there may have been bank processing delays on our side, or his banks side.

either way this is common in India and there is nothing we can do about that.

moreover he recieved.

there is nothing else to add

close this complaint please.

24betting

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.