24M Casino - 플레이어가 카지노에 몇 가지 문제를 겪고 있습니다.

Hi

I am having several issues with this casino.

It let me deposit in GBP via TINKBET and converts it into EUR - no mention of this in their T&C's. Now when i try to deposit, it's master card only. I contacted them and they said they are having issues.

On 4th August, i submitted my documents to be able to make withdraws - these are still.not approved and no ones comtacted me with any problems.

I am fed up with how long it takes to get a response.

I have asked for my account to be self excluded on several occassions but i ca still log in.

I have asked for all my deposits back because they are not adhering to their T&C's.

Dear Sandra,

Thank you very much for submitting your complaint. I‘m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions. When did you ask for your first withdrawal? Is the casino still communicating with you? Can you specify in what way did you try to close your account? Also please, if you have any relevant conversation between you and the casino regarding the case forward it to nikolas.b@guruadmins.com.

Best regards,

Nick

Dear Sandra,

Thank you for provide us more information via e-mail. Are you still experiencing problem with submitting your response on our site?

I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Sandra,

I looked at your complaint and will do my best to help you. I would like to ask 24Monaco Casino to join this case and find a common solution for this complaint. I will set the timer for 7 days so the Casino can provide a statement.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Sandra.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already bad.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

Best regards, Jozef

Casino.Guru