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Hello, I verified my account and initially received responses and emails. However, since then, the responses have become sporadic. The last email I received mentioned that my account is now verified, but there's no change in my payout status.

Hallo ich habe mich Verifiziert da habe auch noch antworten und Mails bekommen seit dem wird nur noch sporadisch geantwortet letze majl war das ich jetzt Verifiziert wäre aber beim Auszahlung Status ändert sich gar nix

Dear florianbachhofer1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok, I know

Ok weis ich bescheid

Dear florianbachhofer1987,

Have you received your withdrawal from the casino yet?

Hello, the casino has replied and written that the payout should be on the way, but it hasn't arrived yet and I'm not looking for an answer

Hallo also das casino hatnmit geantwortet und geschrieben das die Auszahlung unterwegs sein soll aber es bis jetz nic angekommen und antwort beiomme such keine

Good morning, so I applied for the payout on August 30th and on September 10th it would be put up for payout and should have been processed. Unfortunately, I no longer receive any information

Kind regards

Guten morgen also habe am 30.08 den Auszahlung beantragt und 10.09 würde es auf Auszahlung gestellt und soll bearbeitet worden sein leider bekomme abee keine Informationen mehr

Mfg

Hello dear casino guru team, today the payout was canceled. Somehow I think the provider rejected it. I should now apply for it again. Maybe you can help

Hallo liebes casino guru team heute wurde die Auszahlung stoniert irgenwie meinem die Anbieter hat es abgelehnt habe es jetz nochmal beantragen sollen vllt könnt ihr da helfen

Could you please advise what was the reason your withdrawal was canceled? Please let me know.

Dear florianbachhofer1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.