4KingSlots Casino - 플레이어의 탈퇴가 지연되었습니다.

Hello

I have played and won at 4kingslots casino. I won and withdrew 460 euro. It is already more than 2 weeks that I wait fro the payment from them. I have contacted the casino by email - severla times. No replies. While in chat - I am always told to wait for email - which I also never receive. Please, help.

Dear Gandad99,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully in the past? Have you received any funds previously or this was your first withdrawal request?

Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Gandad99,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.