4raBet Casino - 입금 후 플레이어의 계정이 폐쇄되었습니다.

I have make a deposit of 7350 inr with full profile verification and them after 8 hours a email come saying your account has been blocked due to lack of profile verification and even the withdrawal get stopped now I can't open my account

Hello Lovish,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4raBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have contacted them for blocking my account they are totally frauding me 1 agent say that your account block due lack of profile verification but I have completed my all verifications completely and them there 2 agent says that your account block due to multi accounts and I have only 1 account they are totally fraud

As you asked which document I have submitted I have submitted every document they ask with face id and adhar number verification



Last time I talk them is today they said my account is blocked for 80 years

I have screenshot of that chat

Can I know how are you going to help me these sites are fraud like 4rabet did you have contacts with them?

Hello Lovish,

Can you please forward the communication between you and the casino support regarding this matter to nikolas.b@casino.guru?

some screenshot of the chat and other things like withdraw stop and id ban which

can help you for solving my case they are saying my account blocked due to profile verification and they asre also my account is blocked due to having multiple accounts

i have completed my profile and also don't have multiple accounts both they are totally frauding



Thank you Lovish for all the information provided so far. As we currently do not have any proof regarding the casino's claim (failed verification or multiple accounts), I will be forwarding your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Now how you going to resolve it. I am sure I don't have any other account and I have completed my all verifications also. The thing we can do is ask them the real reason can ask them how will they unblock my id. If they have any condition you can ask them. We will complete there conditions

Let them tell id any verification is pending we will provide them. They ask ne for adhar and selfie verification I have done that there. No pending verification is there if any let us know

Hello there,

Thank you Lovish for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 4raBet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

In how many days they will reply. Did you have seen or solve case like this?

Will they unblock my id?

You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 1000 complaints simultaneously, necessitating thorough investigation and analysis for each case. Once there is an update you will be notified by email, sending daily messages will not expedite the process. Thank you for your patience during this time!

Good day dear Peter Complaint Specialist and Lovish!

After a more thorough check it was found that the player does have multiple accounts, and this is the reason for blocking his account without the possibility of unblocking.

We would also to request an email from the Casino Guru support manager in order to send a confirmation screenshot from our system about the player's multiple accounts. This data cannot be distributed to other people.

I don't have any other account can you provide me my multiple account email. If there there is any account that is a mistake. I am sure I don't have any account but if there is any account I haven't used it or there was no deposit in that account. Please unblock my account I want to play 4rabet and withdraw money. I am ready to pay tax if you want

I have recheck I don't have any multiple accounts if you are saying I have give me proof. But if there is any account you should give me a warning and you blocked my account. Please unblock it

Thank you for the update 4raBet Casino representative. You can forward any evidence to my email. (peter.c@casino.guru) Thank you in advance!

They don't have provided me evidence for cheat. Show any proof for cheating

Now are you going to unblock id?

Hello there! Dear Peter, yesterday we sent a message from this email help@4rabet24.com with proof to your email!

Please consider and we are waiting for respond to us by email if additional materials are needed or here on the complaint from user Lovish.

Dear Lovish, let's wait for a response from the Complaint Specialist to continue our communication!

Thank you!

Thank you for providing me with the evidence 4raBet Casino representative.

Dear Lovish, the casino has provided me with evidence of multiple accounts, I highly advise against such behaviour in the future as this can lead to your blocking in most casinos in the industry. With that in mind, we believe the steps the casino has taken are justified and subsequently we will reject your complaint. Thank you for your understanding I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter