4raBet Casino - 플레이어의 계정이 예기치 않게 폐쇄되었습니다.

Hi

I am a new player account created 2days ago and last night I have done verification in 4rabet account verification is successful after some time I am trying to withdraw money he said verification failed your account blocked

Please help me to resolve to this issue

Also chat option not working properly no reply from 4ra bet please help

Thank you

Dear a8369856184,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise which documents you already provided for verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you contacted casino support via email provided in the message? When?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.