4raBet Casino - 플레이어의 보증금이 입금되지 않았습니다.

i deposited money before 34 hour and still money not received in 4rabet account i connected with 4rabet support,they are answering anything, so,i connected with my bank so,they said money already received by receiver, and i have recording that bank said that money already received by receiver.please help

Dear sudrashailesh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you share the communication with your payment processor regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

i sent mail of my all deposit proof, no this is not my first deposit. they are totally frud, they are not even replying.