4raBet Casino - 플레이어의 탈퇴가 지연되었습니다.

i have been using 4rabet account and i received my first withdraw but after deposit again 2nd time and i played all deposit amount and after this i make withdraw request, after withdraw request i can't use my account,i can login but not working and and i am trying to open history to check my withdraw proses but can't open . and my withdraw is still not done . i am trying to contact live chat they don't answer.i sent my all varification documents to 4rabet even after not received any information. i am waiting for my money please help me .

Dear indrajit9724,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

no this is my 2nd withdraw , my 1st withdraw done before 12 hours but . 2nd withdraw 24 hours done still my withdraw is not done . i contact via live chat they said we will send you mail atleast they need to say you will receive money but they said we will contact you. if any problem related my account they need to ask me . so please help me you gave them no -1 website why???

if this happened only for kyc than why i am not able to use my account do you understand? i can't open my withdraw history and all this is happening only with me . please help me . please

still i am not able to open my account and still my withdraw is not done. almost 4 days completed . why i am not able to use my 4rabet account???

i requesting to casino guru to help me please.

any update???

see still they are not replying. i have been waiting for your answer???

are you gonna helpe or not ? i have been waiting for your support?

hey casino guru are you going to help me or not???

Dear indrajit9724,

Please understand that each involved party has seven days to reply. You can check the remaining time in the top-right corner of each thread. We handle many complaints and need time to investigate and review each case. Therefore, we ask for your patience as we try to reply to each player in a timely manner. Thank you for your patience and understanding.

Could you please advise if your winnings were accumulated with or without an active bonus and which games you were playing (live casino games, slots, or multiplayer)? 

i played without bonus and i played sports betting in basketball and football and cricket. my winnings accumulated without bonus mean i didn't receive bonus and i didn't use any bonus.

4rabet is scammers, 4rabet is fake they don't give withdraw when you won big amount. 16 days done i sent so many mails they even not replying me . even in live chat they are not answering.

i want to complaint licence provider. i know Curaçao eGaming is 4rabet licence provider and i have email but i want to know from you what is step and procedures to complain .

As you might know, our website Casino.Guru, deals with complaints related to online casinos only, not sports betting. However, since this issue seems to be about a delayed withdrawal only, we will try to help you. 

I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

oky thank you

Hi indrajit9724,

I've just reviewed your case and fully understand your concerns about the problems with the withdrawals of your funds. I will contact the casino and we'll see what can be done to help you with your issue.

Dear 4raBet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please provide any specific reason why the player has been experiencing problems with the withdrawals of their winnings? We'd appreciate hearing any comments on the matter from you.

Kind regards,

Natalia

oky thank you so much

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear indrajit9724, I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia

Hi everyone,

We’ve reopened this complaint at the request of 4raBet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

We have received the following message from a casino representative:

Good afternoon, please reopen the case and clarify what evidence you need.

We will be able to send them to Casino Guru mail.

Dear 4raBet Casino, I'd appreciate it if you could confirm if the player's withdrawal request, which was discussed a year ago, was processed by you, and the money was paid out. Please, send the proofs to my email at natalia.b@casino.guru

In case the withdrawal request was rejected, please, specify the reason for such an action. Thank you.

Good afternoon!

Last withdrawals were successfully paid out in February, we don't see any new withdrawals or delays.

Respectfully, 

4rabet team

Thank you for specifying this, 4raBet Casino, but I haven't received any proof about the processing of the last withdrawal yet. Please, check if you have sent it to the correct email address (natalia.b@casino.guru)

Good afternoon, honourable participants in the dispute.

This user has provided screenshots from the domain - http://4rabet-y.com/. This domain does not belong to us, the last appeal to our official support account was 19 February, it was answered. Also all withdrawals were made successfully.

With respect,

4rabet team