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Having vivoditi viigrash, they gave away the sum that they brought in the rest, they didn’t give it back, they blocked the account, now I can’t log in what to do?

Почав виводити вииграш отдали суму которую внёс остальное не отдали,заблокировали аккаунт не могу теперь зайти что делать?

Dear Bogdan,

Thanks for submitting your complaint and I’m sorry for your difficulties. Could you please answer a few questions so that I can fully understand what the issue is? Did you claim any bonuses before? If yes, are you aware of the maximum bet during bonus play? Also, did you receive an email from the casino stating why they blocked your account? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thank you in advance for your reply.

Best regards,

Satrio

Dear Bogdan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.