7Bets.io Casino - 플레이어는 자신의 출금이 지연되었다고 생각합니다.

This is an email i sent that will show the problemS I had with them.

I deposited, won, withdrew, and never got my winnings because I played on a restricted game. Again, i won withdrew ( no bonus active ) and rejected again. Lost all winnings. 2 times it happened. the games are not blocked to help players. Unfair casino. Now i played a few rounds on a resticted game ( you have to triple check the list ) and support does not confirm if a game is okay to wager. I told her that i played a few rounds and if we can "undo" the bets because if I win ... the few rounds will make me loose EVERYTHING. I have 1 hour before bonus is no longer good and no help. The games should be blocked and support chat should Help and SUPPORT players. I wanted confirmation on GATES of olympus and she would not tell me if its okay. Im guessing its a way to get an excuse to NOT accept a withdrawl request. Many complaints on gambling sites about winnings never payed out. I should have checked before but it seemed legit. I have many screenshots and will send them all to stop people from depositing as long as it takes if there is no resolution. I won over 3000. Lost it. Okay lets play again 1000 lost again and now I don't even want to play in case the game is not good for you. I wanted to be sure so I want to confirm game, support does not want to confirm. 

Screenshots will show that support did not want to confirm if Gates of olympus is okay. Now since I don't have an active bonus, nothing show s the amount I have to wager. They say that i have to wager a innexsisting bonus!

Dear Alexandra871,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

All is rejected. Lost bonus ( expired ) And now I contacted support to know if the balance left had any rules. She said no. Now i decided to test it and tried withdrawing 100 euros. Rejected 3 times. They just dont pay winnings. I have proof in screenshots. No answer via email or chat. NOW i can't even select a payout method. They are scammers all the way. Many pictures with multiple problems while trying to get winnings.

Account is verified, No rules with remaining balance of 25euros, played and got up to minimum withdrawl of 100 euros. Requested withdrawls 3 times and all rejected. Screenshot proofs. Im waiting for their excuse this time. This casino should be shut down

Now I can't even chat with them to "help" ! No way of withdrawing because no choices of payout method, no response via email and been blocked from chat. Thieves all the way.

Dear Alexandra871,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Alexandra871,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.