888 Casino IT - 플레이어가 계정 폐쇄 및 환불을 요청합니다.

No slot machine has ever paid me 1032 euros, I ask for a refund and the blocking of my account

Nessuna slot mi ha mai pagato in 1032 euro,chiedo il rimborso e il blocco del mio conto

Dear 22n88b7x8f,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.f@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards,

Veronika

The link you shared doesn't even open, however it seems strange to me that with that amount I didn't win anything and that inevitably the balance goes to 0 without any payment

Il link da te condiviso nemmeno si apre,comunque mi sembra strano che con quel importo non abbia vinto niente e che inevitabilmente il saldo va a 0 senza nessun pagamento

it also happened that the 777 cash out slot machine every 2/3 minutes blocked saying that I have no connection even though I have the 5G connection at maximum, and the same with the Wi-Fi, clicking reconnect after 2 times a QR code appears then it blocks

e successo anche che la slot machine 777 cash out ogni 2/3 minuti si bloccava dicendo che non ho connessione nonostante abbia la connessione 5G al massimo,e lo stesso con la Wi-Fi, cliccando riconnetti dopo 2 volte compare un codice QR poi si blocca