88Goals Casino - 플레이어의 보증금이 입금되지 않았습니다.

Hello dear casino guru team I deposited $10 with a credit card. Money was also deducted from my credit card, but the money was never credited. Casino wants a transaction ID but there is no transaction ID for credit card payments already sent bank statement with $10 debited

Hallo liebes casino guru Team habe 10$ mit Kreditkarte Eingezahlt Geld wurde auch von meiner Kreditkarte abgebucht habe aber das Geld nie gutgeschrieben bekommen. Casino will eine Transaktions ID aber bei Kreditkartenzahlungen gibt es keine Transaktions ID habe schon Kontoauszug mit abgebucht 10$ geschickt

Dear Heiko004,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Can you please advise when exactly did you deposit?

Please note that if the deposit was not credited and you forwarded all the proof to the casino, it might take a time before they would credit it and may take up to a few weeks to resolve it.

Despite my evidence, the casino claims that the money is not with them

Das casino behauptet trotz meiner beweise und nachweise das dass Geld nicht bei denen ist

In the meantime, you can't even log in anymore...the login page opens, I think they cheated me out of 10€

Mittlerweile kann man sich nicht mal mehr einloggen...die Seite zum login wird geöffnet ich glaube die mich um 10€ betrogen

Hello Heiko004,

As I can see from your screenshot, the payment was happen aprox. 2 weeks ago. Could you please advise when did you send them the payment confirmation?

Please note that we advise to wait up to a month for a uncredited deposit to be added to the player's balance.

Let us know during the next week if there's been any update and if still nothing, we will try to intervene.

I contacted the casino in the chat on 12/02/2022 and sent the deposit confirmation with the transaction id but the lady said she couldn't find it. Now I can't even log in because the page doesn't load when I log in

Ich hab dem casino im Chat am 02.12.20222 kontaktiert und die Einzahlungsbestätigung geschickt mit der transaktions id aber die Dame sagte sie findet diese nicht. Mittlerweile kann ich mich nicht mal mehr einloggen weil die Seite nicht mehr lädt beim einloggen

Thank you Heiko004 for all the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Heiko004,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 88Goals Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 88Goals Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Can you help us to localize the player's lost deposit? Can you confirm the recipient on the player's bank statement is the correct one, and that it belongs to the casino?

Thank you in advance for providing the information.

The casino does not answer I have provided the evidence but money would never have arrived although I can prove it I luckily only gave away 10€ should you be happy with it incredible what some can afford

Das casino antwortet nicht ich habe die Beweise vorgelegt aber Geld wäre niemals angekommen obwohl ich es beweisen kann hab ich zum Glück nur 10€ verschenkt sollen sie damit glücklich werden unglaublich was sich manche erlauben können

I have now informed my bank and have complained about this transaction that I will get my money back

Ich habe jetzt meine Bank informiert und habe diese Transaktion reklamiert das ich mein Geld zurück bekomme

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello 88goals.com I deposited via your website www.88goals.com with a credit card. According to the transaction ID, the money clearly went to Nigeria. That's what they call fraud, because I deposited the money on your homepage!

Hallo 88goals.com ich habe über eure Website www.88goals.com eingezahlt mit Kreditkarte. Laut Transaktions-ID ist eindeutig das Geld nach Nigeria geflossen. Sowas nennt man dann Betrug, weil ich das Geld auf eure Homepage eingezahlt habe!

Greetings all,

Thank you, 88Goals Casino, for your explanation. Also, I will reply to your email in a while.

Dear Heiko004,

Do you still have access to your account in 88Goals Casino? If yes, can you please provide me with a screenshot from your cashier - deposits section or a complete transaction history? If you made the deposit in question correctly and via the official casino's website, you should see this deposit attempt there.

Are you really sure that you were not redirected to another website or payment gateway upon depositing?

The casino advised you to request your bank to retrieve this transaction because it did not reach the casino. Did you already request a chargeback?

Moreover, if your payment method details were used by an unknown 3rd party, I would likely consider a block or taking the necessary steps for this payment method due to possible further abuse.

Hello dear casino guru team, I registered on this 88goals website and then made a deposit on their platform. In the meantime, I can no longer access this casino page because the page is no longer loaded for me. My bank can't refund me the money, they say I need to contact the merchant in the 88goals case.

Hallo liebes casino guru Team ich habe mich auf dieser Website von 88goals registriert und danach eine Einzahlung auf deren Plattform getätigt. Mittlerweile komme ich auf diese casinoseite nicht mehr drauf da die Seite bei mir nicht mehr geladen wird. Meine Bank kann mir das Geld nicht mehr erstatten, sie sagen ich muss mich mit dem Händler in dem Fall 88goals in Verbindung setzen.

Dear Heiko004,

Did you also try to access the casino's website using another device? Did you try to delete cookies/cache in your browser and then load the website? If you use a mobile phone to access the website, can you try to load it on a computer?

Could you try to load the official casino's website by clicking HERE and let me know if it works for you? Please, try to open it on different devices and without VPN if you use any. I tried to load the website, and it works for me without problems with different IPs. It would be great if you sent me a screenshot of the error with the visible casino's website link in the same screenshot. Alternatively, you can record a video of your screen while trying it.

Feel free to send it to branislav.b@casino.guru.

Hello branislav, meanwhile I can log in again, but my deposit is not displayed in the transaction list. However, I deposited the money directly via the website www.88goals.com and according to the transaction ID, the money is to Nigeria

Hallo branislav mittlerweile kann ich mich wieder einloggen, aber in der transaktionsliste wird meine Einzahlung nicht angezeigt. Ich habe aber direkt über die Webseite www.88goals.com das Geld eingezahlt und laut Transaktions-ID ist das geld nach Nigeria

Dear Heiko004,

If your deposit attempt is not there, it was likely not done correctly or was not made on the official casino's website/via its official payment gateway.

Did you explain the whole situation to your bank correctly and in detail? What exact information did you receive from your bank regarding the transaction in question? What was the way you contacted your bank? Why should you contact the merchant?

The casino representative stated that the recipient of the deposit is not the casino or any of its subsidiaries, or its payment provider's partners. So, if we are talking about a fraudulent website that took your funds, your bank should know about it, and take the necessary steps, which include also a chargeback, since we basically do not know who is the recipient. Can you please provide me with complete communication with your bank regarding this transaction?

My email was mentioned in my previous post.

Dear Heiko004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Hello, I think I've provided enough evidence, if the casino claims I didn't deposit on their website, but knowing that I did, there's probably nothing they can do. After I canceled my account at the bank, I give away the 10€, it's not worth the effort.

Guten Tag, ich denke ich habe genug Beweise vorgelegt, wenn das casino behauptet ich habe nicht auf deren Website eingezahlt ich, aber weiß das ich es getan habe kann man wohl nichts machen. Nachdem ich mein Konto bei der Bank gekündigt habe verschenke ich die 10€ ist mir den Aufwand nicht wert.

Dear Heiko004,

If you provided us with enough evidence to support your claims, I would not need to ask for more data and details. Furthermore, if the casino received your deposit, it would not make sense for them to advise you to request a refund from your bank for the transaction in question.

However, there are still questions that have not been answered yet.

"Did you explain the whole situation to your bank correctly and in detail? What exact information did you receive from your bank regarding the transaction in question? What was the way you contacted your bank? Why should you contact the merchant?

Can you please provide me with complete communication with your bank regarding this transaction?"

If you have canceled your bank account on which you were supposed to request a chargeback, how do you imagine the solution to this complaint, please? Am I understanding correctly that you cannot provide me with the requested data?

I am afraid it will be impossible to move forward without your cooperation, and if you refuse to provide the necessary details, I will be forced to reject the complaint.

Dear Heiko004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, 88Goals Casino Team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru