ACR Poker Casino - 플레이어의 계정이 차단되었습니다.

I opened an account on ACR, I did not make a deposit, I did not verify my account. Played for a month mostly freerolls, won something like 250$, clicked on the withdrawal, the account was blocked, they sent a letter that he was under suspicion, send documents for verification. On the same day he sent everything and everything. There has been no answer for a week now, support is also not responding, the form of communication on the site also remained unanswered. Only letters from bots come to the mail, there are already 4 pieces that ask to evaluate the work of support, what kind of work?

Завёл аккаунт на ACR, депозит не делал, аккаунт не верифицировал. Поиграл месяц в основном фриролы, выиграл что то около 250$ нажал на вывод, аккаунт заблокировали, прислали письмо, что он под подозрением, вышлите документы для верификации. В этот же день выслал все и всё. Ответа нет уже неделю, саппорт тоже не отвечает, форма общения на сайте также осталась без ответа. На почту приходят только письма от ботов, уже 4 штуки, которые просят оценить работу поддержки, какую работу??что делать подскажите?везде написано что ответ в течение 72 часов, неделя уже прошла

Dear roiyosn,

Thank you very much for submitting your complaint. I am sorry to hear about the issue with your account and understand your concern. Please allow me to ask you a few questions so I can understand the situation completely. When exactly have you submitted your withdrawal request? Could you please advise which verification documents have you provided and when did you send the last one? Have you provided the documents before or after your account was blocked? Please forward any relevant communication between you and the casino to veronika.l@casino.guru. Alternatively, you may post it here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Hello! I sent a request to withdraw part of the funds on May 16, on the same day my account was blocked as suspicious and the withdrawal was rejected

.documents that I sent: passport, selfie, utility bill and video, all as requested .

provided documents after blocking, via mail

Здравствуйте!я отправил запрос на вывод части средств 16.05, в этот же день мой аккаунт был заблокирован как подозрительный и отклонён вывод

.документы, которые я отправил: паспорт, селфи, счёт за коммунальные и видео, все как меня запросили .

документы предоставил после блокировки, через почту

Is your account blocked temporarily or permanently? Is it possible that it may only be suspended until the verification process is successfully completed?

The letter did not mention this, but I think it meant that after my assistance it would be unlocked.

В письме не говорилось об этом, но думаю что подразумевалось, что после моего содействия он будет разблокирован

The email says that you will get further information after providing the casino with the personal details necessary for the investigation. Have you sent all the required documentation in the correct format? Have there been any new developments from the casino's side?

Dear roiyosn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.