All Star Slots Casino - 플레이어의 승리가 지연되었습니다.

I got a welcome bonus of 20$ I played and won 169$ I live chatted with a woman who told me all I have to do to meet the requirements is win 20* the bonus and get verified w documents and withdrawal first deposit in Bitcoin. When I went to withdraw it did fine but didn't ever hit my bank. I live chatted again and they told me I had to make a deposit to verify my account. It was a no deposit bonus. They wouldn't honor that. That was wrong and not good customer service.

Dear jazzclhgrasshopper,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with All Star Slots Casino. I have checked the Terms & Conditions and this is what I found:

5.Only one free bonus can be claimed on any account before the first deposit is completed. If an account is funded entirely with a free bonus, in addition to our other requirements, an approved deposit is necessary to validate the account before any withdrawals will be processed.

6.Only one free bonus can be claimed across the Be Software N.V group before the first deposit is completed. If there is more than one free bonus claimed without making a deposit any winnings will be considered void.

Could you please advise if you sent your identity documents to the casino for verification? Has your account been verified yet?

Do I understand correctly that you have not been able to make your first deposit due to unfinished verification?

When was the last time you communicated with customer support regarding your problem?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear jazzclhgrasshopper,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have verified my account with my documents

Could you please send me all the communication between you and the casino that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru. Thank you.