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I withdrew £450 last week after passing all the KYC etc, its still showing my withrawal as pending and yet too recieve my money. Emailed about 8 times on all different days and not one reply, yet they feplied within a day when i was asking to verify my account. What the hell is going on and how do i get my money???

Dear Chris,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your winnings have been accumulated with or without an active bonus? Have you ever received any payments from this casino and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi. It has now gone from pending withdrawals @20:00 on the 13/10/21 so i am just waiting to see if it arrives in my bank over the next couple of days. And yes i passed all KYC checks/documents and i never recieved any bonus at all. It was purely my own deposited money i played with on sports bets.

As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to a delayed withdrawal, we will try to help you. 

I will set the timer for additional 7 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Iceman170986,

Have there been any developments since our last conversation?

Dear Iceman170986,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.