ArgoCasino - 플레이어의 탈퇴가 지연되었습니다.

They have not withdrawn funds since March 2022. I made a withdrawal using bitcoin in March and split the amount into 3 applications. The casino canceled the withdrawal after 2/3 months. Since then, neither the casino chat nor the technical support by email has been in touch. I have no information what to do in this case. I wrote a complaint on the Rating Bookmakers website, the complaint was ignored by the casino.

Dear alterburn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina!

There have been multiple successful withdrawals, I can attach the relevant screenshots. I passed the verification. I didn't use any bonuses.

Thank you very much for your reply, alterburn. Did you use the same withdrawal method in the past?

Do I understand correctly that you have not received any explanation from the casino regarding this situation? If there is any relevant communication between you and the casino please, forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello, Kristina.

In the past, I only withdrew funds to the Piastrix wallet, but then, when the withdrawals to piastrix stopped coming, I decided to try cryptocurrency, believing that this method could speed up the withdrawal process. The last response messages from technical support that I received stated that they had delays in processing withdrawal requests by the financial department independent of the chosen payment method by the client himself, and there were also messages that my bitcoin wallet was confirmed by the financial department so that I could withdraw funds to it. Then all my emails were ignored. I periodically wrote to them to find out the reasons for the delay in withdrawing funds. I also wrote to them that I had filed a complaint against them with the Rating of bookmakers. Everything was ignored.

Here is the text of the response messages.

april 5/2022

At the moment, there are delays in processing withdrawals. This delay is objective in nature. There is no exact information about the timing at the moment. We are interested in processing as soon as possible, therefore, we can assure that the casino is doing everything possible to pay the winnings. Thank you for your understanding and patience.

If you have any further questions, you can contact us by email support@ArgoCasino.com or via Live Chat.

with respect,

ArgoCasino Support Service

march 16/2022

Dear Max.

Bitcoin wallet **xaxtr is verified.

If you have any further questions, you can contact us by email support@ArgoCasino.com or via Live Chat.

Sincerely,

ArgoCasino team

I will also send these letters to you by email.

Thank you very much alterburn for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks Kristina.

Hello alterburn

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Argo Casino to join the conversation.

Dear Argo Casino,

Can you please provide some information regarding the long delay of the player's withdrawal?

Hello Michal. It would be nice if they join the dialogue.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear alterburn,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful.

Argo Casino has numerous cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint anytime.