Arlekin Casino - 플레이어의 보증금이 그녀의 계정에 입금된 적이 없습니다.

I made a deposit at Arkelin Casino but it has not been credited to the casino website since January 13th at 1:10 am. I deposited 2 deposits and it was credited. The third one I made was not credited and not returned. I have sent more than 10 emails and no one returns. I've already spoken 4 times in the chat and rarely has anyone available but the only attendant always says the same thing. says he can't help and I have to wait for an email. To date no one has resolved and they do not return the money. Where can I get help?

Fiz um deposito no Cassino Arkelin mas não foi creditado no site do cassino desde o dia 13 de janeiro as 01h10 da manhã. Depositei 2 depósitos e foi creditado. O terceiro que fiz não foi creditado e não foi devolvido. já enviei mais de 10 e-mails e ninguém retorna. Já falei 4 vezes no chat e raramente tem alguém disponível mas o único atendente sempre di a mesma coisa. diz que nao pode ajudar e que tenho que aguardar um E-mail. até a presente data ninguém resolveu e não devolvem o dinheiro. Onde posso buscar ajuda?

Dear eded73425,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

To receive it takes 1 second. And they keep sending promotions to more deposits. The money in question is not a prize received. It's a deposit made, that is, the voucher was sent and so far they haven't returned it to me but they still keep asking for deposits for more games. Amateur and disappointing situation for a casino. No more.

Pra receber leva 1 segundo. E seguem enviando promoções pra mais depósitos. O dinheiro em questão não é um prêmio recebido. É um deposito feito, ou seja, o comprovante foi enviado e até agora não me devolveram mas todavia seguem pedindo depósitos para mais jogos. Situação amadora e decepcionante pra um cassino. No more.

Proof of deposit of the last deposits made was requested. They were sent but so far have not returned. The money in question was not won by gambling. This amount was deposited for them but it was never credited on the site to bet and it was not returned either. Today completes 7 days that I'm trying to recover my measly 50 reais deposited. I won't give up even if it was 1 cent. What's mine and mine what's theirs and theirs. Bet and lose yes. Deposit and money disappear no. Awaiting response. Activated game commission.

Foi solicitado o comprovante de depósito dos últimos depósitos realizados. Foram enviados mas até o presente momento não devolveram. O dinheiro em questão não foi ganho em apostas. Esse valor foi depositado pra eles mas jamais foi creditado no site para apostar e também não foi devolvido. Hoje completa 7 dias que estou tentando recuperar meus míseros 50 reais depositados. Não vou desistir nem que fosse 1 centavo. O que é meu e meu o que é deles e deles. Apostar e perder sim. Depositar e dinheiro desaparecer não. Aguardando resposta. Acionado comissão de jogos.

Good evening, eded73425 ! 

I stay in touch with our support and payment departments to resolve this issue.

The information you have provided them with was forwarded to the payment provider and yesterday, after the provider's answer, the funds were credited to your account.

I do sorry for your inconvenience, but unfortunately, as Kristina mentioned, we are not able to speed up the request that is in process on the side of the payment provider.

I've been getting the same emails since the 13th. "It's with the provider and in the hands of management". I received about 8 emails saying this but so far no solution. It's just 50 MY reais that I deposited and it wasn't credited to the casino account. It's not slot money. And all this time without resolution. I wouldn't want to win a prize at that casino or else I'll have the stress of a good few years and lawyer expense. Just waiting to return my money to close this casino for good.

Estou desde o dia 13 recebendo os mesmos e-mails. "Está com o provedor e nas mãos da gerencia". Recebi uns 8 e-mails dizendo isso mas até o momento nenhuma solução. É apenas 50 reais MEUS que eu depositei e nao foi creditado na conta do cassino. Não é dinheiro ganho em slot. E todo esse tempo sem resolução. Não gostaria de ganhar um prêmio nesse cassino ou então terei stress por uns bons anos e despesa com advogado. Só esperando devolver meu dinheiro pra encerrar de vez com esse cassino.

Hello everyone,

Thank you both for your replies.

eded73425, Arlekin Casino stated in their last message that the deposit has been credited to your account. Could you please check your player's account and confirm that?

Dear eded73425,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No payment was found and no such payment was informed by email. Please inform the date and send via email as it was not found.

So far 25 days later the payment has still not been located.

Não foi localizado nenhum pagamento e não foi informado por e-mail tal pagamento. Por gentileza informar a data e enviar via e-mail pois não foi localizado.

Até o momento 25 dias depois o pagamento ainda não foi localizado.

Good evening, eded73425 !

I've just got the answer from the colleagues upon this question.

As I told, the deposit was credited to your gaming account January 29.

However, I've been informed that the deposit was made from the payment account that belongs to the third person. That is why your account was stopped till the moment we are able to specify the origin of the funds. 

After it, you will be able to use your account to play or the funds will be returned to account holder.

The support department informed me, that they are in touch with you now and provided you with all necessary information. 

eded73425, could you please clarify whose payment method you used to make the deposit?

All deposits made, which were instantly accepted by you, in PIX. If you made the return, just send the receipt as there is no entry in the account for that amount.

Todos os depósitos feitos, que foram instantaneamente aceito por vocês, em PIX. Se vocês fizeram a devolução basta enviar o comprovante pois não está localizado nenhuma entrada a conta nesse valor.

Please note I would like to know who owns the payment method you used, not which payment method has been used. Thanks.

To date, it has not been returned. All methods of deposits made without worrying about who owned the account were accepted. They are only questioning why I have to return the deposit I made and it was not credited on the casino website. You can register and make deposits through any account in the name of anyone. They will accept. Try trying to receive any value. They will not send you. They only accept cash inputs regardless of where it comes from. They do not accept making cash outflows. The 50 reais I'm charging was money that came out of my account. It doesn't belong to them and they refuse to return or send the deposit slip to verify where it was deposited. They act in bad faith. Congratulations on the award for the worst casino of 2023 that gets dirty for a measly 50 reais. The casino class is noted for behavior.

Até o presente momento não foi devolvido. Foram aceitos todos os métodos de depósitos realizados sem se preocupar com quem era o proprietário da conta. Somente estão questionando porque tem que devolver o depósito que fiz e não foi creditado no site do cassino. Você pode se cadastrar e fazer depósitos por qualquer conta em nome de qualquer pessoa. Eles irão aceitar. Experimente tentar receber qualquer valor. Eles não irão te enviar. Somente aceitam entradas de dinheiro independente de onde venha. Nao aceitam fazer saidas de dinheiro. Os 50 reais que estou cobrando foi um dinheiro que saiu da minha conta. Não pertence a eles e eles se recusam a devolver ou enviar o comprovante de depósito para verificar onde foi depositado. Agem de má fé. Parabéns pelo prêmio de pior cassino de 2023 que se suja por míseros 50 reais. A classe de cassino se nota pelo comportamento.

eded73425, please send proof that the payment method you used to make the 50 R$ deposit belongs to you to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear eded73425,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The same form of deposit was used. The site keeps sending me requests for deposits and asking me to make more and more deposits offering me promotions. The deposit was made via Pix I want you to close my account at this casino immediately. I do not want to receive emails or promotions or contact from crooks who need 50 reais that are not theirs to keep the casino up. If you can call it a casino. If you don't want to return it, take advantage of those 50 reais. They must be needing more than me for the level of the "casino". Worst casino in the whole nation. I've seen a casino refuse to pay bonuses and money earned in the game, but it takes 76 days to return 50 reais that was deposited on the site and was not credited, it's the first time. Enjoy! 76 days and they don't give me a refund.

Foi utilizada a mesma forma de deposito feito. O site segue me enviando solicitacoes de depositos e pedindo que efetue mais e mais depositos me oferecendo promocoes. O deposito foi feito via Pix Eu quero que encerre a minha conta imediatamente nesse cassino. Nao quero receber emails nem promocoes nem contato de vigaristas que necessitam de 50 reais que nao seus para manter o cassino em pé . Se é que se pode chamar cassino. Se nao querem devolver que aproveitem esses 50 reais. Devem estar precisando mais do que eu pelo nivel do "cassino". Pior cassino de toda naçao. Ja vi cassino se recusar a pagar bonus e dinheiro ganho em jogo, mas demorar 76 dias pra devolver 50 reais que foi depositado no site e nao foi creditado é a primeira vez. Aproveite! 76 dias e nao me devolvem.

Ok, I clearly see that you are not interested in proceeding with this complaint as you still have not clarified whose payment method you used, nor have you provided proof that it belongs to you. I am afraid that without your cooperation we are not able to further investigate this issue.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.