Avantgarde Casino - 플레이어의 탈퇴가 지연되었습니다.

Withdrawal of funds is delayed, almost two months in a row

Dear TylerWheel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello , this is my first withdrawal in Avantgarde

Yes, verification has been passed for a long time ago , I have attached a screenshot

And yes, these are free spins winnings, but a verification deposit has been made,

wagering requirements have been completed etc

Thank you for your reply, TylerWheel. Has the withdrawal request always been marked as "Processing"?

Have you tried contacting the casino regarding the delayed withdrawal? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes the withdrawal is in this status right after it is requested ,

i just emailed them anyway this is a very long withdrawal period,

it would be great to let the representative know about this

Thank you very much TylerWheel for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi TylerWheel,

I've just reviewed your case and understand your concerns about the delay. In order to help you resolve the issue, I will contact the casino.

Dear Avantgarde Casino, I'd like to invite you to join this conversation and participate in the resolution of the complaint. Could you please share more information about the case? Are there any reasons for the player's withdrawal request to still not be processed after 2 months? 

Best regards,

Natalia

Everything is great now , the money came a couple of days ago, big thanks to everyone (site managers and casino representatives), we can mark this thread as resolved

Hi TylerWheel,

I'm very glad to hear that you finally received your winnings! Thank you very much for using our complaints resolution center, we appreciate your trust. Now the complaint will be closed as "resolved".

I hope that you will never come across such an issue at any online casino, but in case of any problem please don't hesitate to contact us and we'll try our best to help you.

Best regards,

Natalia