Basebet Casino - 검증 문제로 인해 플레이어의 출금이 지연되고 있습니다.

I can't pass verification, the system accepts documents, but the bookmaker immediately rejects my documents, so I can't withdraw funds

Hello mih0,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Basebet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

There is no verification process, as they instantly reject documents, find objective reasons for this, verification occurs through the sumsub system, it accepts documents, and the bookmaker immediately rejects them, the last time I tried to pass verification was about a month ago or a little less

Dear Mih0,

I hope you are doing well.

Could you confirm whether you have received any notification regarding the rejection of your documents, including the specific reason for their rejection?

Additionally, have you attempted to forward the verification documents directly to the casino’s email support, or have you reached out to them to clarify the exact issue?

If you have had any communication with them regarding this matter, please forward it to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

Dear mih0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, no, the support service did not ask to send documents to them. When rejecting documents, the reasons given are "poor quality", "unreadable", although this is not true.